check before: 2025-11-01
Product:
Copilot, Microsoft 365 Copilot, Microsoft Loop, SharePoint
Platform:
Online, US Instances, Web, World tenant
Status:
In development
Change type:
New feature, User impact
Links:
Details:
Summary:
The SharePoint FAQ web part will gain AI-powered features by late 2025, including on-demand AI-suggested updates, seamless import of existing FAQs, and grounding answers in SharePoint Pages. These enhancements improve content accuracy and management for authors with Microsoft 365 Copilot licenses.
Details:
[Introduction]
We're introducing AI-powered enhancements to the SharePoint FAQ web part to help content owners keep FAQs accurate and fresh with less effort. These updates are based on customer feedback and aim to improve content reliability and reduce manual upkeep. Key improvements include AI-suggested updates, seamless import of existing FAQs, and the ability to ground answers in SharePoint Pages.
This message is associated with Roadmap ID 482198.
[When this will happen:]
Targeted Release: Rollout begins in late November 2025 and completes by early December 2025.
General Availability (Worldwide, GCC): Rollout begins in late December 2025 and completes by early January 2026.
Who is affected: Content authors using the SharePoint FAQ web part with a Microsoft 365 Copilot license.
What will happen:
The following enhancements will be available to improve FAQ management and content accuracy:
On-demand AI-suggested FAQ updates: Authors can manually trigger a freshness check. AI will analyze grounding files and viewer-submitted questions to identify outdated or inaccurate FAQ entries and suggest revisions.Screenshot 1: FAQ authors can trigger an on-demand update check whenever new AI-generated update suggestions are available.
Screenshot 2: FAQ authors can review and approve AI suggestions to keep the content accurate and up to date.
Seamless import of existing FAQs: Authors can copy and paste curated FAQ content directly into the SharePoint FAQ web part, enabling quick integration of existing knowledge assets.
Screenshot 3: FAQ authors can easily import Q&A pairs by simply pasting content.
SharePoint Page as grounding source: FAQ answers can be grounded in SharePoint content, including the current page or other selected pages, improving response reliability and contextual relevance.
Screenshot 4: FAQ authors can use the current page or existing pages as reference sources.
Change Category:
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Scope:
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Release Phase:
General Availability, Preview, Targeted Release
Created:
2025-11-04
updated:
2025-11-04
Task Type
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Docu to Check
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MS Preperations
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MS Urgency
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Pictures
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summary for non-techies**
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Direct effects for Operations**
AI-Suggested Updates
Without preparation, content authors may struggle to adapt to AI-suggested updates, leading to potential inaccuracies in FAQs if not properly reviewed.
- roles: Content Authors, Site Owners
- references: https://support.microsoft.com/office/use-a-faq-web-part-in-sharepoint-fd499cde-5db8-419d-a00a-bf87a43c79fb, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482198
Seamless Import of Existing FAQs
Authors may face challenges in integrating existing FAQs without proper training, resulting in inconsistent content quality and user confusion.
- roles: Content Authors, Site Owners
- references: https://support.microsoft.com/office/use-a-faq-web-part-in-sharepoint-fd499cde-5db8-419d-a00a-bf87a43c79fb, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482198
Grounding Answers in SharePoint Pages
If not prepared, users may misinterpret FAQ answers due to lack of context, leading to misinformation and decreased trust in the content.
- roles: Content Authors, End Users
- references: https://support.microsoft.com/office/use-a-faq-web-part-in-sharepoint-fd499cde-5db8-419d-a00a-bf87a43c79fb, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482198
User Interaction with AI
Users may not understand how to effectively interact with AI-generated suggestions, leading to underutilization of the new features and frustration.
- roles: Content Authors, End Users
- references: https://support.microsoft.com/office/use-a-faq-web-part-in-sharepoint-fd499cde-5db8-419d-a00a-bf87a43c79fb, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482198
Compliance and Data Handling
Without preparation, there may be unintentional breaches of data compliance due to the handling of viewer-submitted questions and grounding files.
- roles: Content Authors, Compliance Officers
- references: https://support.microsoft.com/office/use-a-faq-web-part-in-sharepoint-fd499cde-5db8-419d-a00a-bf87a43c79fb, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482198
Configutation Options**
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Opportunities**
Enhanced Content Management
The AI-powered features will allow content authors to receive on-demand suggestions for updating FAQs, ensuring that the information remains accurate and relevant without requiring extensive manual checks. This reduces the workload for authors and improves user experience by providing up-to-date information.
- next-steps: Prepare training sessions for content authors to familiarize them with the new AI-suggested update feature. Update internal documentation to include best practices for utilizing AI suggestions.
- roles: Content Authors, Site Owners, IT Administrators
- references: https://support.microsoft.com/office/use-a-faq-web-part-in-sharepoint-fd499cde-5db8-419d-a00a-bf87a43c79fb, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482198
Seamless FAQ Integration
The ability to seamlessly import existing FAQs will streamline the process of integrating knowledge assets into SharePoint, saving time for authors and ensuring a comprehensive knowledge base is readily available for users.
- next-steps: Develop guidelines for authors on how to effectively use the import feature. Consider creating a template for FAQs to standardize content formatting.
- roles: Content Authors, Knowledge Managers, IT Support
- references: https://support.microsoft.com/office/use-a-faq-web-part-in-sharepoint-fd499cde-5db8-419d-a00a-bf87a43c79fb, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482198
Improved User Engagement
Grounding FAQ answers in SharePoint Pages enhances the contextual relevance of responses, leading to better user engagement and satisfaction as users receive more accurate answers based on their current content context.
- next-steps: Conduct user feedback sessions to assess the effectiveness of the new grounding feature. Adjust training materials to emphasize how to leverage this feature for improved user interactions.
- roles: Content Authors, User Experience Designers, Site Owners
- references: https://support.microsoft.com/office/use-a-faq-web-part-in-sharepoint-fd499cde-5db8-419d-a00a-bf87a43c79fb, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482198
Potentional Risks**
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Data Protection**
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IT Security**
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Hypothetical Work Council Statement**
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DPIA Draft**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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