check before: 2025-11-17
Product:
Intune
Platform:
iOS, Online, World tenant
Status:
Change type:
Admin impact, Updated message, User impact
Links:
Details:
Summary:
The Intune Company Portal app for iOS/iPadOS will require version 5.2509.2 by November 17, 2025. Most users will update automatically, but those with the ‘Block installing apps using App Store’ restriction must have updates pushed manually. Helpdesk awareness is recommended.
Details:
Updated October 17, 2025: We will soon release an update to the Intune Company Portal for iOS/iPadOS (v5.2509.2). This update will be required by November 17, 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-10-16
updated:
2025-10-18
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
App Update Failure
Users with the 'Block installing apps using App Store' restriction may not receive the necessary update, leading to potential access issues with the Company Portal app.
- roles: End Users, IT Support
- references: https://learn.microsoft.com/intune/intune-service/configuration/device-restrictions-ios#settings-apply-to-automated-device-enrollment-supervised
Increased Helpdesk Tickets
If users are unable to update the app manually, it may lead to an increase in helpdesk tickets as users seek assistance for access issues.
- roles: Helpdesk Staff, End Users
- references: https://learn.microsoft.com/intune/intune-service/configuration/device-restrictions-ios#settings-apply-to-automated-device-enrollment-supervised
User Experience Disruption
Users who do not update the app may experience disruptions in functionality, leading to frustration and decreased productivity.
- roles: End Users, IT Support
- references: https://learn.microsoft.com/intune/intune-service/configuration/device-restrictions-ios#settings-apply-to-automated-device-enrollment-supervised
Configutation Options**
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Opportunities**
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Potentional Risks**
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IT Security**
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explanation for non-techies**
The upcoming change to the Intune Company Portal app for iOS/iPadOS is akin to a new version of a popular legal textbook being released. Just as law firms need to ensure they have the latest edition to stay current with legal standards, organizations using Intune need to update to the latest app version to maintain optimal functionality and security.
Most users will receive this update automatically, similar to how a subscription service might deliver the latest legal updates directly to your inbox. However, for those who have restrictions in place—like blocking app installations from the App Store—it's as if they have a policy that prevents new books from being added to the firm's library without approval. In these cases, the update will need to be manually installed, akin to a librarian ordering and shelving the new edition.
For those managing IT or helpdesk services, it's beneficial to be aware of this update, much like how a law firm would inform its staff about new legal precedents or changes in the law. This ensures that everyone is prepared and can assist users who might encounter prompts to update their app. By staying informed and proactive, organizations can ensure a smooth transition to the new app version, minimizing disruptions and maintaining productivity.
** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-10-18 | MC Last Updated | 10/16/2025 01:38:37 | 2025-10-17T22:13:08Z |
| 2025-10-18 | MC Messages | We will soon release an update to the Intune Company Portal for iOS/iPadOS (v5.2509.2). This update will be required by November 15, 2025. | Updated October 17, 2025: We will soon release an update to the Intune Company Portal for iOS/iPadOS (v5.2509.2). This update will be required by November 17, 2025. |
| 2025-10-18 | MC Summary | The Intune Company Portal app for iOS/iPadOS will require version 5.2509.2 by November 15, 2025. Most users will update automatically, but those with the "Block installing apps using App Store" restriction must have updates pushed manually. Prepare by informing helpdesk if needed. | The Intune Company Portal app for iOS/iPadOS will require version 5.2509.2 by November 17, 2025. Most users will update automatically, but those with the ‘Block installing apps using App Store’ restriction must have updates pushed manually. Helpdesk awareness is recommended. |
| 2025-10-18 | MC MessageTagNames | User impact, Admin impact | Updated message, User impact, Admin impact |
| 2025-10-18 | MC End Time | 12/15/2025 09:00:00 | 2025-12-29T09:00:00Z |
Last updated 3 weeks ago ago
