check before: 2025-11-28
Product:
Power Automate, Teams, Teams Shifts
Platform:
Online, World tenant
Status:
Change type:
User impact, Admin impact, Retirement
Links:
Details:
Summary:
Microsoft is retiring the UKG and Blue Yonder managed connectors in Teams Shifts on November 14, 2025. Organizations must transition to partner apps like UKG Flow or custom integrations before then. Admins should plan with their Microsoft account team and update documentation accordingly.
Details:
To streamline integration options and align with partner offerings, Microsoft is retiring the managed connectors for UKG and Blue Yonder in Microsoft Teams Shifts. This change supports a transition to more flexible and scalable integration methods, including partner apps and custom APIs.
When this will happen:
The retirement will take effect on November 14, 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-10-07
updated:
2025-10-07
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Retirement of Managed Connectors
The retirement of UKG and Blue Yonder managed connectors will disrupt existing workflows in Teams Shifts, leading to potential delays in workforce management processes.
- roles: Admins, Operations Teams
- references: https://learn.microsoft.com/microsoft-365/frontline/shifts-custom-wfm-integration?view=o365-worldwide
User Experience Disruption
Users relying on UKG and Blue Yonder connectors may experience interruptions in their scheduling and communication processes, affecting productivity and morale.
- roles: End Users, Team Leaders
- references: https://learn.microsoft.com/microsoft-365/frontline/shifts-custom-wfm-integration?view=o365-worldwide
Need for Transition Planning
Without proper transition planning, organizations may face a lack of integration options, leading to operational inefficiencies and increased workload for staff.
- roles: Admins, IT Support
- references: https://learn.microsoft.com/microsoft-365/frontline/shifts-custom-wfm-integration?view=o365-worldwide
Increased Support Requests
The change may lead to an increase in support requests from users needing assistance with new integration methods, straining helpdesk resources.
- roles: Helpdesk Staff, IT Support
- references: https://learn.microsoft.com/microsoft-365/frontline/shifts-custom-wfm-integration?view=o365-worldwide
Documentation Updates Required
Organizations will need to update internal documentation to reflect the changes, which may lead to confusion if not communicated effectively.
- roles: Admins, Documentation Teams
- references: https://learn.microsoft.com/microsoft-365/frontline/shifts-custom-wfm-integration?view=o365-worldwide
Configutation Options**
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Potentional Risks**
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IT Security**
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explanation for non-techies**
Microsoft is making a change to the way certain integrations work within Microsoft Teams Shifts. Imagine you have a universal remote control that works with your TV and sound system. Now, the manufacturer decides to stop supporting the specific code that makes your remote work with your sound system. You'd need to either get a new remote or find another way to control your sound system.
Similarly, Microsoft is retiring the managed connectors for UKG and Blue Yonder in Teams Shifts by November 14, 2025. These connectors are like the specific codes that allow Teams Shifts to communicate directly with UKG and Blue Yonder systems. After this date, these connectors will no longer function, meaning organizations using them will need to find alternative solutions.
The good news is that there are options available. UKG users can switch to the UKG Flow app, which is designed to work seamlessly with Microsoft Teams. Think of it as getting a new remote that’s designed to work with your sound system. For those using other systems, custom integrations can be built, which is like programming a universal remote to work with your devices.
Admins and IT teams should start planning this transition now. This involves working with your Microsoft account team to ensure a smooth switch to these new solutions. It's also important to update any internal documentation and inform the helpdesk and operations teams about these changes, so everyone is prepared and knows what to expect.
If you have questions or need guidance, reaching out to your Microsoft account representative can provide the necessary support and information. This change is an opportunity to move to more flexible and scalable integration methods, ensuring your workforce management systems continue to operate efficiently within Teams.
** AI generated content. This information must be reviewed before use.
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Last updated 3 weeks ago ago
