check before: 2025-10-03
Product:
Copilot, Copilot Chat, Microsoft 365 admin center, Microsoft 365 Copilot, Power Platform
Platform:
Online, World tenant
Status:
Change type:
Feature update, User impact, Admin impact
Links:
Details:
Summary:
Starting October 3, 2025, Microsoft 365 Copilot Chat Pay-as-you-go billing plans must be set up via the Microsoft 365 admin center, not the Power Platform admin center. Existing plans remain active, and there is no impact on user experience or compliance. Admins should prepare for this transition.
Details:
[Introduction:]
To streamline billing management and improve the admin experience, Microsoft is moving the setup of Pay-as-you-go (PAYG) billing plans for Microsoft 365 Copilot Chat from the Power Platform admin center to the Microsoft 365 admin center. While many organizations already use the existing Pay-as-you-go (PAYG) setup, starting October 3, 2025, all tenants must begin using the Microsoft 365 admin center for Pay-as-you-go (PAYG) setup for Microsoft 365 Copilot Chat, as the Power Platform method will no longer be supported.
[When this will happen:]
Starting October 3, 2025, admins will no longer be able to set up new Pay-as-you-go (PAYG) billing plans for Microsoft 365 Copilot Chat via the Power Platform admin center.
Change Category:
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Scope:
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Release Phase:
Created:
2025-10-02
updated:
2025-10-02
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Change in Billing Setup Location
Admins will need to adapt to a new location for setting up Pay-as-you-go billing plans, which may lead to confusion and errors if not properly communicated.
- roles: Billing Admin, IT Manager
- references: https://techcommunity.microsoft.com/t5/microsoft-365-copilot-blog/microsoft-365-copilot-chat-pay-as-you-go-billing-plans/ba-p/3856780
Potential for Service Disruption
If admins are unprepared for the transition, there may be delays in setting up new billing plans, potentially disrupting access to Microsoft 365 Copilot Chat services.
- roles: Billing Admin, Service Desk Agent
- references: https://techcommunity.microsoft.com/t5/microsoft-365-copilot-blog/microsoft-365-copilot-chat-pay-as-you-go-billing-plans/ba-p/3856780
Increased Support Requests
Unprepared admins may lead to an increase in support requests from users who experience issues related to billing plan setups, affecting overall IT support workload.
- roles: Help Desk Technician, IT Support Specialist
- references: https://techcommunity.microsoft.com/t5/microsoft-365-copilot-blog/microsoft-365-copilot-chat-pay-as-you-go-billing-plans/ba-p/3856780
Configutation Options**
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Opportunities**
Centralized Billing Management
Transitioning to the Microsoft 365 admin center for billing management will centralize the administration of Pay-as-you-go billing plans, simplifying the process for admins and reducing the risk of errors associated with managing billing across multiple platforms.
- next-steps: Train admins on the new billing management features in the Microsoft 365 admin center and update internal documentation to reflect the new processes.
- roles: IT Admins, Finance Managers, Operations Managers
- references: https://techcommunity.microsoft.com/t5/microsoft-365-copilot-blog/microsoft-365-copilot-chat-pay-as-you-go-billing-plans/ba-p/3712343
Improved User Experience for Admins
The move to the Microsoft 365 admin center is designed to enhance the user experience for admins by providing a more intuitive interface and streamlined processes for managing billing plans, which can lead to increased efficiency in administrative tasks.
- next-steps: Conduct user experience testing with admins to gather feedback on the new interface and identify any areas for improvement before the transition.
- roles: IT Admins, Help Desk Support
- references: https://techcommunity.microsoft.com/t5/microsoft-365-copilot-blog/microsoft-365-copilot-chat-pay-as-you-go-billing-plans/ba-p/3712343
Enhanced Reporting and Analytics
By consolidating billing management in the Microsoft 365 admin center, admins will have access to improved reporting and analytics tools that can provide insights into usage patterns and cost management, allowing for better financial planning.
- next-steps: Explore the reporting features available in the Microsoft 365 admin center and develop a reporting strategy that aligns with organizational goals.
- roles: Finance Managers, IT Admins, Business Analysts
- references: https://techcommunity.microsoft.com/t5/microsoft-365-copilot-blog/microsoft-365-copilot-chat-pay-as-you-go-billing-plans/ba-p/3712343
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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