MC1158329 – (Updated) Microsoft 365 Copilot: Updates to memory and personalization

Product:

Copilot, Copilot Chat, Microsoft 365 Copilot, Microsoft Graph

Platform:

Developer, Online, World tenant

Status:

Change type:

Admin impact, Feature update, Updated message, User impact

Links:

Details:

Summary:
Microsoft 365 Copilot updates Memory to personalize responses using chat history, with refreshed user controls for managing Saved Memory. Rollout begins October 2025, completing by mid-November. Existing settings remain respected, no admin action required unless updating documentation. Users gain more tailored, contextual AI interactions.

Details:
Updated October 23, 2025: We have updated the timeline for GA rollout. Thank you for your patience.
[Introduction:]
We're updating Memory in Microsoft 365 Copilot to improve personalization and enhance the user experience. With this update, Copilot will personalize responses using chat history, helping users receive more relevant and contextual replies. We're also introducing refreshed user controls in Copilot settings to make it easier to view and manage Saved Memory.

Control over personalization using chat history is also available, with details for users via the settings screen.
[When this will happen:]
Targeted Release: Begins rolling out early October 2025 and expected to complete by mid-October 2025.
General Availability: Begins early November 2025 (previously mid-October) 2025 and expected to complete by mid November (previously late October).

Change Category:
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Scope:
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Release Phase:

Created:
2025-09-24

updated:
2025-10-24

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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Pictures

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summary for non-techies**

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Direct effects for Operations**

Personalization of Responses
The update will change how existing customer data is processed, leading to potential confusion among users if they are not prepared for the new personalized interactions.
   - roles: End Users, Support Staff
   - references: https://learn.microsoft.com/graph/api/resources/enhancedpersonalizationsetting?view=graph-rest-beta, https://learn.microsoft.com/graph/control-enhanced-personalization-privacy

User Control Over Memory Settings
Users may struggle to manage their Saved Memory effectively without prior training on the new settings interface, leading to frustration and decreased productivity.
   - roles: End Users, Training Coordinators
   - references: https://learn.microsoft.com/graph/api/resources/enhancedpersonalizationsetting?view=graph-rest-beta, https://learn.microsoft.com/graph/control-enhanced-personalization-privacy

Impact on Compliance and Data Processing
Changes in how customer data is processed could raise compliance concerns if users are unaware of the implications of the new personalization features.
   - roles: Compliance Officers, Data Protection Officers
   - references: https://learn.microsoft.com/graph/api/resources/enhancedpersonalizationsetting?view=graph-rest-beta, https://learn.microsoft.com/graph/control-enhanced-personalization-privacy

Configutation Options**

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Opportunities**

Enhanced User Training and Support
With the introduction of personalized responses using chat history, there is an opportunity to enhance user training programs. By providing tailored training sessions that focus on how to effectively utilize the new Memory features, users can maximize their productivity and engagement with Microsoft 365 Copilot.
   - next-steps: Develop training materials and schedule sessions for users, focusing on the new features and best practices for utilizing personalized responses.
   - roles: Training Coordinators, IT Support Staff, Department Managers
   - references: https://learn.microsoft.com/en-us/microsoft-365/copilot/training, https://www.microsoft.com/en-us/microsoft-365/blog/2025/10/23/whats-new-in-microsoft-365-copilot/ " target="_blank" rel="nofollow noopener noreferrer">https://www.microsoft.com/en-us/microsoft-365/blog/2025/10/23/whats-new-in-microsoft-365-copilot/

Feedback Mechanism for Continuous Improvement
Establishing a feedback mechanism to gather user insights on the new Memory feature can lead to continuous improvement in user experience. By actively collecting feedback, IT can address any concerns and make necessary adjustments to the implementation.
   - next-steps: Create a feedback form or survey to distribute to users after the rollout, and set up regular review meetings to discuss the feedback received.
   - roles: Product Managers, User Experience Researchers, IT Administrators
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/10/23/whats-new-in-microsoft-365-copilot/, https://www.forbes.com/sites/bernardmarr/2023/10/12/how-to-use-feedback-to-improve-your-product/

Policy Review and Compliance Check
With the changes in how data is processed through personalized responses, there is an opportunity to review and update data privacy policies and compliance measures. Ensuring that users are aware of their data usage and control over it is crucial for maintaining trust.
   - next-steps: Conduct a compliance audit of current policies in relation to the new features, and update documentation to reflect any changes in data handling and user controls.
   - roles: Compliance Officers, Data Protection Officers, IT Security Managers
   - references: https://learn.microsoft.com/en-us/microsoft-365/compliance/data-privacy, https://www.privacyinternational.org/explainer/4203/data-protection-and-privacy-policy

Potentional Risks**

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Data Protection**

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IT Security**

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Hypothetical Work Council Statement**

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DPIA Draft**

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explanation for non-techies**

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