check before: 2025-10-01
Product:
Exchange, Microsoft 365 Apps, Microsoft 365 for the web, Outlook, Windows
Platform:
Online, Web, World tenant
Status:
Change type:
New feature, User impact, Admin impact
Links:
Details:
Summary:
Outlook for Web will add a "Get diagnostics" option under the Help tab by late October 2025, enabling users to send diagnostic data to Microsoft Support. The feature is enabled by default, manageable by admins via cloud policy, and aims to streamline support and troubleshooting.
Details:
[Introduction]
To improve support experiences, we're expanding the Get diagnostics feature-currently available in the new Outlook for Windows-to Outlook for Web. This allows users to securely send diagnostic data to Microsoft Support directly from the Help tab, streamlining issue resolution.
[When this will happen:]
General Availability (Worldwide): Rollout will begin in mid-October 2025 and is expected to complete by late October 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-09-06
updated:
2025-09-06
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Introduction of 'Get diagnostics' feature
Users may experience confusion or frustration if they are not informed about the new feature, leading to potential delays in troubleshooting and support resolution.
- roles: End Users, Helpdesk Staff
- references: https://support.microsoft.com/office/contact-support-and-provide-feedback-in-new-outlook-for-windows-4a4bcc80-c71e-4e44-97c1-d0e62452ef4a
Admin control over diagnostics feature
Admins may face challenges in managing the visibility and behavior of the new feature if they are not prepared, potentially leading to unauthorized data sharing or misuse.
- roles: IT Administrators, Compliance Officers
- references: https://support.microsoft.com/office/contact-support-and-provide-feedback-in-new-outlook-for-windows-4a4bcc80-c71e-4e44-97c1-d0e62452ef4a
Configutation Options**
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Data Protection**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 3 weeks ago ago
