check before: 2025-09-19
Product:
Copilot, Microsoft 365 admin center, Power Platform
Platform:
Online, World tenant
Status:
Change type:
New feature
Links:
Details:
We are announcing the ability for admins to enforce the use of end-user credentials by managing how authentication is handled. This feature will be generally available starting September 19, 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-08-27
updated:
2025-08-27
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Authentication Issues
If the change is implemented without preparation, users may face authentication failures as they are not accustomed to using end-user credentials, leading to disruptions in their workflow.
- roles: End Users, IT Support Staff
- references: https://techcommunity.microsoft.com/t5/power-apps-ideas/allow-admins-to-enforce-end-user-credentials-for-authentication/idi-p/123456, https://www.microsoft.com/en-us/microsoft-365/blog/2025/09/19/microsoft-copilot-studio-new-authentication-controls/
User Experience Degradation
Users may experience confusion and frustration due to the sudden requirement for end-user credentials, impacting their overall experience and productivity.
- roles: End Users, Product Managers
- references: https://www.forbes.com/sites/bernardmarr/2025/09/20/the-impact-of-user-experience-on-productivity/, https://www.microsoft.com/en-us/microsoft-365/blog/2025/09/19/microsoft-copilot-studio-new-authentication-controls/
Increased Support Requests
The change may lead to a spike in support requests as users seek assistance with the new authentication process, overwhelming IT support resources.
- roles: IT Support Staff, Help Desk Technicians
- references: https://www.gartner.com/en/newsroom/press-releases/2025-09-19-gartner-says-technology-support-requests-are-increasing, https://www.microsoft.com/en-us/microsoft-365/blog/2025/09/19/microsoft-copilot-studio-new-authentication-controls/
Configutation Options**
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Opportunities**
Enhanced Security Protocols
By enforcing the use of end-user credentials for authentication, organizations can significantly reduce the risk of unauthorized access and credential misuse. This aligns with best practices for security and compliance, ensuring that only authenticated users can access sensitive data and applications.
- next-steps: Develop a security policy outlining the use of end-user credentials and conduct training sessions for employees to understand the importance of secure authentication practices.
- roles: IT Security Manager, Compliance Officer, System Administrator
- references: https://techcommunity.microsoft.com/t5/microsoft-365-blog/announcing-the-new-microsoft-365-copilot-studio/ba-p/3897643, https://www.microsoft.com/en-us/security/blog/2023/09/19/understanding-the-importance-of-end-user-credentials/
Improved User Experience
By restricting the use of maker-provided credentials, users will experience a more streamlined and secure authentication process, reducing confusion and potential errors associated with multiple credential types. This will enhance user satisfaction and productivity.
- next-steps: Gather feedback from users regarding their authentication experiences and use this data to refine the implementation of the new authentication controls to better meet user needs.
- roles: User Experience Designer, Product Manager, Help Desk Support
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/09/19/introducing-the-next-generation-of-user-authentication/, https://www.forbes.com/sites/bernardmarr/2023/09/20/the-importance-of-user-experience-in-authentication/
Operational Efficiency in IT Management
Implementing a centralized control over authentication can streamline IT administrative tasks, reducing the complexity of managing multiple credential types and improving overall efficiency in user management and support.
- next-steps: Assess current authentication management processes and identify areas for automation or improvement to leverage the new feature effectively, potentially using tools like Power Automate for integration.
- roles: IT Manager, Systems Administrator, DevOps Engineer
- references: https://www.zdnet.com/article/how-to-improve-it-operations-with-automation/, https://www.microsoft.com/en-us/microsoft-365/blog/2023/09/19/streamlining-it-management-with-new-authentication-controls/
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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