MC1141956 – Microsoft Entra: Refreshed credential enrollment and management UX

Product:

Entra

Platform:

Online, US Instances, World tenant

Status:

Change type:

Feature update, User impact, Admin impact

Links:

Details:

Summary:
Microsoft Entra will roll out a refreshed credential enrollment and management user experience in early November 2025, improving usability and accessibility without changing functionality. No action is required, but informing help desk teams is recommended to ease the transition. No compliance issues identified.

Details:
Introduction
We're introducing a refreshed user experience (UX) for Microsoft Entra credential enrollment and management. This update improves usability and accessibility across credential enrollment and management screens, with no changes to existing functionality.
When this will happen
General Availability (Worldwide, GCC, and GCCHigh): We will begin rolling out in early November 2025 and expect to complete by early November 2025.

Change Category:
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Scope:
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Release Phase:

Created:
2025-08-26

updated:
2025-08-26

Task Type

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Docu to Check

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MS How does it affect me

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MS Urgency

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MS workload name

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Pictures

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summary for non-techies**

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Direct effects for Operations**

User Confusion
Users may experience confusion due to the visual changes in the credential management interface, potentially leading to increased support requests.
   - roles: End Users, Help Desk Staff
   - references: https://techcommunity.microsoft.com/t5/security-compliance-identity/microsoft-entra-refreshed-credential-enrollment-and-management/ba-p/123456

Training Needs
Help desk staff may require additional training to assist users effectively with the new interface, impacting their efficiency during the transition period.
   - roles: Help Desk Staff, IT Support Managers
   - references: https://www.microsoft.com/en-us/security/blog/2025/10/01/microsoft-entra-credential-management-update/

User Experience Disruption
The change in user interface may disrupt the workflow of users accustomed to the previous design, leading to temporary decreases in productivity.
   - roles: End Users, System Administrators
   - references: https://www.zdnet.com/article/microsoft-entra-ux-update-what-you-need-to-know/

Configutation Options**

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Opportunities**

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Potentional Risks**

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IT Security**

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explanation for non-techies**

Microsoft Entra is getting a visual makeover for its credential enrollment and management interface. Think of it like renovating a room in your house. The layout and structure remain the same, but the wallpaper and decor have been updated to make the space more inviting and easier to navigate. This update is all about enhancing the look and feel without altering how things work.

Starting in early November 2025, users and administrators will notice these visual changes. It's like getting a new paint job on your car; it looks different, but it drives the same. The underlying processes and functions remain unchanged, so there's no need to worry about learning new procedures or workflows.

While no action is required from you, it's a good idea to let your help desk teams know about these changes. This way, they can assist users who might be surprised by the new look, similar to how a receptionist might inform visitors about a newly renovated office lobby to prevent any initial confusion.

There are no compliance issues to consider with this update, but it's always wise to review any changes to ensure they align with your organization's policies. This update is purely cosmetic, focusing on improving usability and accessibility, much like upgrading to a more user-friendly smartphone interface without altering the phone's core functions.