check before: 2025-08-31
Product:
Copilot, Copilot Chat, Microsoft 365 Copilot, Microsoft 365 suite
Platform:
Online, US Instances, Web, World tenant
Status:
Change type:
Feature update, User impact, Admin impact
Links:
Details:
Summary:
Microsoft 365 is introducing a new service listing, Microsoft 365 Copilot Chat, in Service health and Message center to improve communication visibility for Copilot Chat users. It will roll out worldwide by September 2025, requires no action, and does not affect service functionality.
Details:
Introduction
To improve visibility of communications related to our expanding Copilot offerings, we're introducing a new service listing: Microsoft 365 Copilot Chat. This listing will appear in both the Service health and Message center experiences and is designed to help administrators stay informed about incidents and changes that may affect Copilot Chat usage.
Microsoft 365 Copilot Chat pertains to our web-grounded AI chat with enterprise data protection for Business and Enterprise users without a Microsoft 365 Copilot license. The service listing: Microsoft Copilot (Microsoft 365), will continue to be used for communication regarding the Microsoft 365 Copilot licensed offerings.
When this will happen
General availability (Worldwide and GCC): We will begin rolling out in the end of August 2025 and expect to complete by the end of September 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-08-21
updated:
2025-08-21
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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Pictures
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summary for non-techies**
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Direct effects for Operations**
Communication Visibility
Lack of awareness about incidents affecting Copilot Chat due to absence of updated training and documentation for administrators, leading to delayed responses to user issues.
- roles: IT Administrators, Support Staff
- references: https://learn.microsoft.com/copilot/overview
User Experience
Users may experience confusion or frustration if incidents related to Copilot Chat are not communicated effectively, impacting their ability to utilize the service efficiently.
- roles: End Users, Business Analysts
- references: https://learn.microsoft.com/copilot/overview
Configutation Options**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 2 weeks ago ago
