MC1137605 – Copilot Chat usage in Word, Excel, PowerPoint, and OneNote now included in Copilot Analytics (archived)

Product:

Copilot, Microsoft 365 admin center, Microsoft 365 Apps, Microsoft 365 Copilot, Microsoft 365 suite, Microsoft Viva, Microsoft Viva Insights, OneNote, Outlook

Platform:

Online, Web, Windows Desktop, World tenant

Status:

Rolling out

Change type:

Feature update

Links:

495549
494830
486698

Details:

Summary:
Copilot Chat usage in Word, Excel, PowerPoint, and OneNote is now included in Microsoft 365 admin center and Viva Insights reports, enhancing Copilot Analytics. Updates will reflect user activity across these apps, improving adoption tracking and AI adoption scores with future enhancements planned.

Details:
Introduction
We're updating Copilot Analytics reports to include usage of Copilot Chat in Word, Excel, PowerPoint, and OneNote. This means that as users begin using Copilot Chat in these apps, their activity will automatically be reflected in the Microsoft 365 admin center and Viva Insights reports. This change helps provide a more complete and accurate view of Copilot Chat adoption across your organization.
When this will happen
The reports will be updated automatically as the Copilot Chat experience becomes available in Microsoft 365 apps for your organization.

Change Category:
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Scope:
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Release Phase:
General Availability, Preview

Created:
2025-08-19

updated:
2025-08-19

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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summary for non-techies**

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Direct effects for Operations**

Inaccurate Adoption Metrics
Without preparation, the introduction of Copilot Chat usage metrics may lead to confusion among users regarding their actual usage and adoption rates, as the metrics will reflect new data without prior context or training.
   - roles: Microsoft 365 Admin, Data Analyst
   - references: https://learn.microsoft.com/microsoft-365/admin/activity-reports/microsoft-365-copilot-usage?view=o365-worldwide, https://learn.microsoft.com/microsoft-365/admin/adoption/ai-adoption-score?view=o365-worldwide

User Experience Disruption
Users may experience a disruption in their workflow as they adapt to the new Copilot Chat features in Word, Excel, PowerPoint, and OneNote without adequate training or communication about the changes.
   - roles: End User, IT Support
   - references: https://learn.microsoft.com/viva/insights/org-team-insights/copilot-dashboard, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=494830

Configutation Options**

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Data Protection**

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explanation for non-techies**

Imagine you are managing a team of people who work on various projects using tools like Word, Excel, PowerPoint, and OneNote. To keep track of how effectively your team is using these tools, you now have a new helper called Copilot Chat. Think of Copilot Chat as a smart assistant that helps your team work more efficiently by suggesting improvements or providing quick answers to their questions.

Recently, Microsoft has made it easier for you to see how much your team is using this assistant. Just like how you might check a dashboard in your car to see how fast you're going or how much fuel you have left, Microsoft has updated their admin center and Viva Insights reports to include information about how often Copilot Chat is being used in these apps. This means you can now get a clearer picture of how your team is adopting this new tool and how it might be helping them in their daily tasks.

These updates will automatically appear in your Microsoft 365 admin center, so you don't need to do anything extra to see them. It's like getting a new feature on your smartphone through an automatic update. The reports will show you details like how many people are using Copilot Chat, which apps they are using it in, and when they last used it. This is similar to how you might track attendance at a meeting or check which team members are actively participating in a project.

Additionally, these updates will help you understand how your organization is adopting AI tools compared to others. This is akin to benchmarking your team's performance against industry standards to see where you stand.

Overall, these changes are designed to give you better insights into how your team is using technology to improve their work, much like how a coach uses statistics to enhance a team's performance. By understanding these usage patterns, you can make informed decisions about training or support that might be needed to maximize the benefits of these tools.