MC1133503 – Plan for Change: Intune moving to support macOS 14 and higher later this year (archived)

Product:

Intune

Platform:

iOS, Online, World tenant

Status:

Change type:

User impact, Admin impact, Retirement

Links:

MC1097219

Details:

Summary:
Intune will support macOS 14 (Sonoma) and later after macOS Tahoe 26 release this year. Existing devices on macOS 13.x or below remain enrolled but new enrollments require macOS 14+. Organizations should identify and upgrade devices running older macOS versions to maintain support.

Details:
As mentioned in MC1097219, later this year, we expect macOS Tahoe 26 to be released by Apple. Microsoft Intune, the Company Portal app and the Intune MDM agent will be moving to support macOS 14 (Sonoma) and later. Since the Company Portal app for iOS and macOS are a unified app, this change will occur shortly after the release of macOS 26. This does not affect existing enrolled devices.

Change Category:
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Scope:
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Release Phase:

Created:
2025-08-12

updated:
2025-08-12

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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linked item details

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summary for non-techies**

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Direct effects for Operations**

Inability to Enroll New Devices
New devices running macOS 13.x or below will not be able to enroll in Intune, limiting the organization's ability to manage these devices.
   - roles: IT Administrator, End User
   - references: https://aka.ms/Intune/macOS/ADE-DE-support, https://support.apple.com/105113

User Experience Degradation
Users with devices on unsupported macOS versions may experience issues accessing company resources, leading to frustration and decreased productivity.
   - roles: End User, Help Desk Support
   - references: https://aka.ms/Intune/macOS/ADE-DE-support, https://support.apple.com/105113

Increased Support Requests
The transition may lead to a surge in support requests from users who are unable to enroll their devices or face issues due to outdated OS versions.
   - roles: Help Desk Support, IT Administrator
   - references: https://aka.ms/Intune/macOS/ADE-DE-support, https://support.apple.com/105113

Compliance Risks
Devices running unsupported macOS versions may pose compliance risks if they cannot be managed or monitored effectively.
   - roles: Compliance Officer, IT Administrator
   - references: https://aka.ms/Intune/macOS/ADE-DE-support, https://support.apple.com/105113

Resource Allocation for Upgrades
IT may need to allocate additional resources to assist users in upgrading their devices, diverting attention from other critical tasks.
   - roles: IT Administrator, Project Manager
   - references: https://aka.ms/Intune/macOS/ADE-DE-support, https://support.apple.com/105113

Configutation Options**

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Potentional Risks**

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IT Security**

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explanation for non-techies**

Microsoft Intune is like a digital office manager for your company's devices, ensuring everything runs smoothly and securely. Imagine you have a key that opens all the doors in your office building, but the locks are being updated. To keep using your key, you need to make sure it's compatible with the new locks. In this case, the "locks" are the operating systems on your company's devices, and the "key" is Intune's ability to manage them.

Apple is releasing a new version of its operating system, macOS 14 (Sonoma), and Microsoft Intune will soon only support devices running this version or newer. Think of it like upgrading the security system in your office; while the old system still works for now, any new security features or new keys will only work with the updated system.

For devices already using older versions like macOS 13.x, they will continue to work with Intune as they are, much like how old keys still work with old locks. However, if you get new devices, they will need to have the new "locks" (macOS 14 or higher) to be managed by Intune.

To prepare, it's a good idea to check which devices in your organization are still using the older system. This is like taking inventory of which doors still have the old locks. You can do this by looking at your Intune reports to see which devices need an upgrade. Once you know which devices need updating, you can ask the users to upgrade their systems, ensuring that all your "keys" will continue to work smoothly with the new "locks."