check before: 2025-07-15
Product:
Microsoft Viva, Microsoft Viva Engage, Stream, Teams
Platform:
Online, Teams And Surface Devices, TeamsAndSurfaceDevices, Web, World tenant
Status:
Launched
Change type:
Feature update, User impact
Links:
Details:
Summary:
Microsoft Viva Engage is consolidating the answer verification options for community experts into a single "verified answer" action to reduce decision fatigue and promote consistency. This update will roll out from mid-July to late July 2025 across Teams, Surface Devices, and Web. No admin action is required.
Details:
We're simplifying the answer verification experience in Viva Engage by consolidating the options available to community experts into a single, streamlined action. This update reduces decision fatigue and promotes consistency in how answers are validated across communities.
This message applies to the following platforms: Teams and Surface Devices, and Web.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out mid-July 2025 and expect to complete by late July 2025.
Change Category:
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Scope:
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Release Phase:
General Availability, Preview
Created:
2025-07-04
updated:
2025-07-04
Public Preview Start Date
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Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
Microsoft Viva Engage is consolidating the "best answer" and "verified answer" options into a single "verified answer" option to simplify the process for community experts, with the update automatically rolling out in July 2025.
Direct effects for Operations**
User Confusion
The consolidation of answer verification options may lead to confusion among community experts who are accustomed to the previous system of marking answers as either 'best answer' or 'verified answer'. This could result in inconsistent usage and frustration among users.
- roles: Community Expert, Question Asker
- references: https://techcommunity.microsoft.com/blog/viva_engage_blog/introducing-verified-answers-in-viva-engage/4386315
Workflow Disruption
The change in answer verification may disrupt existing workflows for community experts and admins who have developed processes around the previous options. This could lead to delays in response times and decreased user satisfaction as they adapt to the new system.
- roles: Community Admin, Community Expert
- references: https://techcommunity.microsoft.com/blog/viva_engage_blog/introducing-verified-answers-in-viva-engage/4386315
Configutation Options**
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Data Protection**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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