check before: 2025-07-03
Product:
Microsoft 365 Apps
Platform:
Online, World tenant
Status:
Change type:
Feature update
Links:
Details:
We've released updates to the following update channel for Microsoft 365 Apps:
Current Channel
[When this will happen:]
We'll be gradually rolling out this update of Microsoft 365 Apps to users on that update channel starting July 3rd, 2025 (PST).
Change Category:
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Scope:
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Release Phase:
Created:
2025-07-04
updated:
2025-07-04
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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More Info URL
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summary for non-techies**
Microsoft 365 Apps will receive an update for Current Channel users starting July 3rd, 2025, with automatic updates for those configured, while others will need to manually download and deploy the update.
Direct effects for Operations**
User Experience Disruption
Users may experience disruptions in their workflow due to unexpected changes in features or interface after the update, leading to confusion and decreased productivity.
- roles: End Users, IT Support Staff
- references: https://www.forbes.com/sites/bernardmarr/2021/01/25/the-impact-of-software-updates-on-user-experience/?sh=5c1c1e4e1c3b
Compatibility Issues
New updates may introduce compatibility issues with existing software or tools, causing potential failures in critical business processes.
- roles: End Users, Application Administrators
- references: https://www.techradar.com/news/what-to-do-when-software-updates-cause-compatibility-issues
Increased Support Tickets
An unprepared update rollout can lead to a spike in support tickets as users encounter issues, overwhelming IT support resources and delaying resolution times.
- roles: IT Support Staff, Help Desk Technicians
- references: https://www.zdnet.com/article/how-to-manage-increased-support-tickets-during-software-updates/
Configutation Options**
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Opportunities**
Enhanced User Training and Support
With the new updates in Microsoft 365 Apps, providing targeted training sessions for users can enhance their understanding and utilization of new features, leading to improved productivity and user satisfaction.
- next-steps: Develop a training program that includes webinars, tutorials, and documentation tailored to the new features in the update. Schedule sessions and promote them within the organization.
- roles: IT Support, Training Coordinators, Department Managers
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2021/01/28/5-tips-for-creating-a-successful-microsoft-365-training-program/
Streamlined IT Administrative Tasks
Automating the update management process for Microsoft 365 Apps can reduce the workload on IT staff, allowing them to focus on more strategic initiatives. Implementing tools for automated deployment can also minimize downtime for users.
- next-steps: Research and implement tools that facilitate automated updates and monitoring of Microsoft 365 Apps. Train IT staff on these tools to ensure effective usage.
- roles: IT Administrators, IT Operations Managers
- references: https://techcommunity.microsoft.com/t5/microsoft-365-admin-center-blog/automate-your-microsoft-365-apps-update-management/ba-p/1993658
Improved Communication Channels
Establishing clear communication regarding updates and changes in Microsoft 365 Apps can enhance user experience and reduce confusion. Utilizing platforms like intranet or email newsletters can keep users informed about updates and training opportunities.
- next-steps: Create a communication plan that outlines how updates will be shared with users, including timelines and resources available for support. Regularly update users on changes and provide feedback channels.
- roles: Communications Team, IT Support, HR Managers
- references: https://www.forbes.com/sites/forbestechcouncil/2022/04/14/the-importance-of-communication-in-the-workplace/?sh=6c6f9f4b4a4c
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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