check before: 2025-07-31
Product:
Copilot, Power Platform
Platform:
Online, World tenant
Status:
Change type:
New feature
Links:
Details:
We are announcing the ability to publish agents to WhatsApp in Copilot Studio. This feature will reach general availability on July 31, 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-07-02
updated:
2025-07-02
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Integration Issues
If the integration with WhatsApp is not properly configured before the change, it may lead to communication failures between the agents and users, resulting in lost messages or delayed responses.
- roles: IT Support, Product Manager
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whatsapp-integration-in-copilot-studio/
User Experience Degradation
Without proper preparation, users may experience a lack of functionality or bugs in the new WhatsApp feature, leading to frustration and decreased productivity.
- roles: End Users, Customer Service Representatives
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whatsapp-integration-in-copilot-studio/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 2 months ago ago
