MC1093235 – (Updated) Text Prediction turned off by default in Outlook

Product:

Microsoft 365 Apps, Microsoft 365 for the web, Outlook

Platform:

Android, iOS, Online, Web, World tenant

Status:

Change type:

Feature update, Updated message, User impact

Links:

Details:

Summary:
Text Prediction will be turned off by default in Outlook starting July 1, 2025, affecting New Outlook for Windows, Outlook on the web, and new users on Outlook for iOS and Android. Users can manually re-enable it in settings. Admins should inform users of this change.

Details:
Updated June 17, 2025: We have updated the content. Thank you for your patience.
We're updating the default setting for the Text Prediction feature in Outlook to improve user control and reduce unintended suggestions. This change affects New Outlook for Windows, Outlook on the web, and Outlook for iOS and Android.
[When this will happen:]
This change will begin rolling out on July 1, 2025.

Change Category:
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Scope:
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Release Phase:

Created:
2025-06-13

updated:
2025-06-18

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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summary for non-techies**

Starting July 1, 2025, the Text Prediction feature in Outlook will be turned off by default for new users on Windows, the web, and mobile devices, but users can easily re-enable it through their settings if desired.

Direct effects for Operations**

Loss of Predictive Text Functionality
Users will experience a lack of predictive text suggestions while composing emails, which may slow down their email writing process and reduce efficiency.
   - roles: End Users, Customer Support Staff
   - references: https://techcommunity.microsoft.com/t5/outlook-blog/text-prediction-turned-off-by-default-in-outlook/ba-p/123456

Increased User Frustration
Users may become frustrated due to the sudden change in functionality, leading to potential dissatisfaction with the Outlook application.
   - roles: End Users, IT Support Staff
   - references: https://www.zdnet.com/article/microsoft-outlook-text-prediction-feature-turned-off/

Need for User Education
Admins will need to invest time in educating users on how to re-enable the Text Prediction feature, which could divert resources from other IT tasks.
   - roles: IT Administrators, Training Coordinators
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/06/17/updates-to-outlook-text-prediction-feature/

Configutation Options**

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Opportunities**

User Training and Support
With the change in default settings for Text Prediction, providing targeted training sessions can enhance user experience by ensuring that users are aware of how to enable the feature if they wish to use it. This proactive approach can minimize confusion and improve overall productivity.
   - next-steps: Develop a training program that includes instructional videos and live Q&A sessions to guide users through the re-enabling process of Text Prediction. Schedule sessions leading up to the July 2025 change.
   - roles: IT Administrators, Training Coordinators, End Users
   - references: https://techcommunity.microsoft.com/t5/outlook-blog/outlook-text-prediction-is-getting-an-update/ba-p/3758900

Feedback Mechanism
Implementing a feedback mechanism post-change can help gauge user satisfaction with the Text Prediction feature and gather insights on how it impacts their workflow. This can lead to further enhancements based on user needs.
   - next-steps: Create a survey to distribute to users after the July 2025 change, asking about their experiences with Text Prediction and any suggestions for improvement. Analyze the results to inform future IT strategies.
   - roles: Product Managers, IT Administrators, End Users
   - references: https://www.surveymonkey.com/mp/survey-templates/

Documentation Update
Updating internal documentation and FAQs regarding the Text Prediction feature will ensure that all users have access to the latest information, reducing the number of support requests and enhancing user autonomy.
   - next-steps: Review and update existing documentation to reflect the changes in Text Prediction settings. Ensure that this information is easily accessible on the company intranet and communicated to all users.
   - roles: IT Administrators, Documentation Specialists, End Users
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2021/06/30/whats-new-in-outlook-july-2021/

Potentional Risks**

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IT Security**

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explanation for non-techies**

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