MC1092429 – (Updated) Microsoft 365 Copilot app for iOS and Android: Agent Store will be available

Product:

Copilot, Microsoft 365 admin center, Microsoft 365 Copilot, Outlook, Teams

Platform:

Android, iOS, mobile, Online, Web, World tenant

Status:

Change type:

Admin impact, Feature update, Updated message, User impact

Links:

Details:

Summary:
Microsoft 365 Copilot app for iOS and Android will introduce an Agent Store, allowing users to acquire agents directly from the mobile app starting mid-July 2025. This update requires a Microsoft 365 Copilot license and will respect admin policies. No admin action is required before the rollout.

Details:
Updated July 1, 2025: We have updated the timeline below. Thank you for your patience.
We're expanding the Microsoft 365 Copilot mobile experience by introducing the agent store on mobile. After this rollout, users will be able to directly acquire agents from the Agent Store in the Copilot mobile apps for iOS and Android-without needing to be dependent on the web or desktop versions for this acquisition. This update builds on our May 2025 release, which brought previously installed agents to the Copilot apps for iOS and Android.
A Microsoft 365 Copilot license is required to use this feature.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out mid-July 2025 (previously late June) and expect to complete by late July 2025 (previously mid-July).

Change Category:
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Scope:
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Release Phase:

Created:
2025-06-12

updated:
2025-07-02

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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Pictures

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summary for non-techies**

Microsoft is launching an Agent Store feature for its Microsoft 365 Copilot app on iOS and Android, allowing users to acquire agents directly from their mobile devices starting mid-July 2025, with the rollout respecting existing admin policies and requiring a Microsoft 365 Copilot license.

Direct effects for Operations**

User Experience Disruption
Users may experience confusion or frustration if they are not informed about the new Agent Store feature, leading to potential misuse or underutilization of the new functionality.
   - roles: End Users, Support Staff
   - references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://support.microsoft.com/topic/get-started-with-agents-in-microsoft-365-copilot-943e563d-602d-40fa-bdd1-dbc83f582466

Increased Support Requests
Without prior notification, users may encounter issues or have questions regarding the new feature, resulting in a spike in support requests and increased workload for IT support teams.
   - roles: Support Staff, IT Administrators
   - references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://support.microsoft.com/topic/get-started-with-agents-in-microsoft-365-copilot-943e563d-602d-40fa-bdd1-dbc83f582466

Policy Compliance Risks
If users are unaware of admin policies regarding agent installations, they may attempt to install unauthorized agents, leading to compliance issues and potential security risks.
   - roles: IT Administrators, Compliance Officers
   - references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://support.microsoft.com/topic/get-started-with-agents-in-microsoft-365-copilot-943e563d-602d-40fa-bdd1-dbc83f582466

Configutation Options**

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Opportunities**

Enhanced User Autonomy
The introduction of the Agent Store allows users to directly acquire agents from their mobile devices, which can enhance user autonomy and satisfaction. This can lead to increased productivity as users can quickly access the tools they need without waiting for IT intervention.
   - next-steps: Communicate the new feature to users, emphasizing the benefits of acquiring agents independently. Provide training materials or sessions to ensure users understand how to use the Agent Store effectively.
   - roles: End Users, Team Leaders, Project Managers
   - references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide

Streamlined IT Management
With the Agent Store respecting admin policies, IT can maintain control over which agents are available to users, thus streamlining the management of applications and ensuring compliance with organizational policies.
   - next-steps: Review and update admin policies to align with the new capabilities of the Agent Store. Ensure that documentation is updated to reflect these policies and communicate them to users.
   - roles: IT Administrators, Compliance Officers, Security Managers
   - references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide&context=%2Fmicrosoft-365-copilot%2Fextensibility%2Fcontext#enable-or-disable-copilot-extensibility

Improved Collaboration and Communication
The ability to acquire agents through links shared in Microsoft Teams or Outlook can enhance collaboration, as users can easily access and install agents recommended by their peers, fostering a more integrated work environment.
   - next-steps: Encourage teams to share agent recommendations through Teams and Outlook. Consider hosting a collaborative session where teams can discuss useful agents and how they can enhance workflows.
   - roles: Team Leaders, Collaboration Managers, End Users
   - references: https://support.microsoft.com/topic/get-started-with-agents-in-microsoft-365-copilot-943e563d-602d-40fa-bdd1-dbc83f582466

Potentional Risks**

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IT Security**

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explanation for non-techies**

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