MC1092429 – (Updated) Microsoft 365 Copilot app for iOS and Android: Agent Store will be available (archived)

Product:

Copilot, Microsoft 365 admin center, Microsoft 365 Copilot, Outlook, Teams, Windows

Platform:

Android, iOS, mobile, Online, Web, World tenant

Status:

Change type:

Admin impact, Feature update, Updated message, User impact

Links:

Details:

Summary:
Microsoft 365 Copilot mobile apps for iOS and Android will gain an Agent Store by mid-August 2025, allowing users to acquire agents directly on mobile. Installed agents sync across web and desktop. Admin policies control agent visibility. No admin action is needed before rollout.

Details:
Updated August 5, 2025: We have updated the timeline. Thank you for your patience.
We're expanding the Microsoft 365 Copilot mobile experience by introducing the agent store on mobile. After this rollout, users will be able to directly acquire agents from the Agent Store in the Copilot mobile apps for iOS and Android-without needing to be dependent on the web or desktop versions for this acquisition. This update builds on our May 2025 release, which brought previously installed agents to the Copilot apps for iOS and Android.
A Microsoft 365 Copilot license is required to use this feature.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out mid-July 2025 (previously late June) and expect to complete by mid-August 2025 (previously late July).

Change Category:
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Scope:
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Release Phase:

Created:
2025-06-12

updated:
2025-08-06

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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Pictures

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summary for non-techies**

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Direct effects for Operations**

User Experience Disruption
Users may experience confusion or frustration if they are unaware of the new Agent Store feature, leading to potential misuse or underutilization of the new functionality.
   - roles: End Users, Support Staff
   - references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide

Increased Support Requests
The introduction of the Agent Store without prior notification may lead to an increase in support requests as users seek assistance with the new feature and its functionalities.
   - roles: Support Staff, IT Helpdesk
   - references: https://support.microsoft.com/topic/get-started-with-agents-in-microsoft-365-copilot-943e563d-602d-40fa-bdd1-dbc83f582466

Policy Compliance Issues
Without prior preparation, users may attempt to install agents that are not compliant with admin policies, leading to potential security risks and policy violations.
   - roles: IT Administrators, Compliance Officers
   - references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide&context=%2Fmicrosoft-365-copilot%2Fextensibility%2Fcontext#enable-or-disable-copilot-extensibility

Configutation Options**

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Opportunities**

Enhanced User Autonomy
The introduction of the Agent Store on mobile allows users to acquire agents independently, reducing dependency on IT for agent installation. This empowers users and can lead to increased productivity as they can tailor their Copilot experience to their needs.
   - next-steps: Communicate the new capabilities to users and provide training sessions on how to effectively utilize the Agent Store. Monitor user feedback to assess the impact on productivity.
   - roles: End Users, Team Leaders, Project Managers
   - references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide

Streamlined IT Administration
With admin policies controlling agent visibility, IT can manage which agents are accessible to users without the need for constant intervention. This simplifies the administrative burden and ensures compliance with organizational policies.
   - next-steps: Review and update existing admin policies to align with the new capabilities. Train IT staff on managing agent visibility effectively.
   - roles: IT Administrators, Compliance Officers
   - references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide

Improved Integration Across Platforms
Agents installed on mobile will sync across web and desktop platforms, ensuring a seamless user experience. This cross-platform integration can enhance collaboration and reduce friction in workflows.
   - next-steps: Evaluate current workflows to identify areas where cross-platform agent use can be optimized. Encourage teams to share best practices for using agents across devices.
   - roles: Productivity Managers, IT Support Staff, End Users
   - references: https://support.microsoft.com/topic/get-started-with-agents-in-microsoft-365-copilot-943e563d-602d-40fa-bdd1-dbc83f582466

Potentional Risks**

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IT Security**

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explanation for non-techies**

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