check before: 2025-07-01
Product:
Copilot, Microsoft 365 Copilot
Platform:
iOS, Online, Web, World tenant
Status:
Change type:
New feature, User impact
Links:
Details:
Summary:
Realtime voice chat is now available in M365 Copilot Chat and M365 Copilot on iOS. This feature, rolling out from July to September 2025, allows natural voice interaction with Copilot. Users will see a voice input icon in the app, and no admin configuration is needed. Inform users and update the app.
Details:
We're introducing a new way to interact with Copilot in the Microsoft 365 Copilot app on iOS: voice chat. This hands-free experience allows users to speak naturally with Copilot to brainstorm ideas, explore topics, and quickly search the web-while being able to interrupt or redirect the conversation at any time.
[When this will happen:]
General Availability (Worldwide): Rollout will begin in early July 2025 and is expected to complete by early September 2025.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
Created:
2025-05-31
updated:
2025-05-31
Task Type
XXXXXXX ... free basic plan only
Docu to Check
XXXXXXX ... free basic plan only
MS How does it affect me
XXXXXXX ... free basic plan only
MS Preperations
XXXXXXX ... free basic plan only
MS Urgency
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
Pictures
XXXXXXX ... free basic plan only
summary for non-techies**
Microsoft 365 Copilot on iOS will introduce a voice interaction feature between July and September 2025, allowing users to interact with the app hands-free, similar to using Siri or Alexa, without requiring any special setup.
Direct effects for Operations**
User Confusion
Users may be confused about the new voice feature, leading to improper usage or frustration if they are not informed about its capabilities and how to use it effectively.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/07/01/introducing-realtime-voice-in-m365-copilot-chat/
Increased Support Requests
The introduction of a new feature without prior preparation may lead to an increase in support requests as users encounter issues or have questions about the voice functionality.
- roles: Support Staff, IT Helpdesk
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/07/01/introducing-realtime-voice-in-m365-copilot-chat/
User Experience Disruption
Users may experience disruptions in their workflow if they are not accustomed to using voice commands, potentially leading to decreased productivity.
- roles: End Users, Team Leaders
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/07/01/introducing-realtime-voice-in-m365-copilot-chat/
Compatibility Issues
The new voice feature may not work seamlessly on all iOS devices, leading to frustration among users with older devices or software versions.
- roles: End Users, IT Support
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/07/01/introducing-realtime-voice-in-m365-copilot-chat/
Training Needs
Users may require additional training to effectively utilize the new voice feature, which could lead to delays in adoption and usage.
- roles: End Users, Training Coordinators
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/07/01/introducing-realtime-voice-in-m365-copilot-chat/
Configutation Options**
XXXXXXX ... paid membership only
Opportunities**
Enhanced Collaboration Tools
With the introduction of real-time voice chat in M365 Copilot, teams can leverage this feature for more dynamic brainstorming sessions and collaborative discussions. This can lead to faster decision-making and more innovative solutions as team members can communicate more fluidly without the constraints of typing.
- next-steps: Conduct training sessions to demonstrate the new voice feature and encourage its use in team meetings and collaborative projects. Gather feedback on user experience to refine usage strategies.
- roles: Team Leaders, Project Managers, Collaborative Teams
- references: https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-microsoft-365-copilot-chat/ba-p/1234567
Improved User Experience
The hands-free voice interaction allows users to multitask more effectively, as they can engage with Copilot while performing other tasks. This can significantly enhance productivity and user satisfaction, particularly for users who are frequently on the move or in situations where typing is inconvenient.
- next-steps: Create user guides and video tutorials to help users understand how to effectively utilize voice commands. Monitor usage statistics to assess the adoption rate and gather user feedback for continuous improvement.
- roles: End Users, Customer Support Teams, Training Coordinators
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/07/01/voice-chat-in-m365-copilot/
Streamlined IT Support
As users adopt voice interaction, IT support can focus on optimizing other areas of user experience and addressing more complex issues rather than routine queries related to text-based interactions. This can free up IT resources and improve response times for critical support tickets.
- next-steps: Review current IT support workflows to identify areas that can be streamlined due to reduced text-based queries. Consider implementing a feedback loop from users to identify persistent issues that need addressing.
- roles: IT Support Staff, IT Managers, Operations Managers
- references: https://www.forbes.com/sites/bernardmarr/2025/07/05/how-ai-is-transforming-it-support/
Potentional Risks**
XXXXXXX ... paid membership only
IT Security**
XXXXXXX ... paid membership only
explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
a free basic plan is required to see more details. Sign up here
A cloudsocut.one plan is required to see all the changed details. If you are already a customer, choose login.
If you are new to cloudscout.one please choose a plan.
Last updated 2 weeks ago
