check before: 2025-05-29
Product:
Microsoft 365 Apps
Platform:
Online, World tenant
Status:
Change type:
Feature update
Links:
Details:
We've released updates to the following update channel for Microsoft 365 Apps:
Current Channel
[When this will happen:]
We'll be gradually rolling out this update of Microsoft 365 Apps to users on that update channel starting May 29th, 2025 (PST).
Change Category:
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Scope:
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Release Phase:
Created:
2025-05-30
updated:
2025-05-30
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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More Info URL
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summary for non-techies**
Microsoft 365 Apps will receive an update for the Current Channel starting May 29th, 2025, with automatic or manual installation options, and details are available in the release notes online.
Direct effects for Operations**
Compatibility Issues
Users may experience compatibility issues with existing documents or applications if the update introduces changes that are not backward compatible.
- roles: End Users, IT Support
- references: https://www.techrepublic.com/article/what-to-know-about-microsoft-365-updates/
User Experience Disruption
Unexpected changes in user interface or functionality can lead to confusion and decreased productivity among users who are not prepared for the update.
- roles: End Users, Training Coordinators
- references: https://www.forbes.com/sites/bernardmarr/2021/03/01/the-impact-of-software-updates-on-user-experience/?sh=5c1b1c1e7b8e
Increased Support Tickets
The rollout of the update without prior preparation may lead to a surge in support tickets as users encounter issues or require assistance with new features.
- roles: IT Support, Help Desk Staff
- references: https://www.zdnet.com/article/how-to-manage-software-updates-to-reduce-support-tickets/
Configutation Options**
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Opportunities**
Enhanced User Training for Microsoft 365 Features
Providing targeted training sessions on the new features of Microsoft 365 Apps can improve user adoption and satisfaction. Users often underutilize tools due to lack of knowledge about new functionalities, which can hinder productivity.
- next-steps: Develop a training schedule and materials focusing on the new features introduced in the update. Use online platforms for training sessions to reach a broader audience.
- roles: Training Coordinators, IT Support, Department Managers
- references: https://www.microsoft.com/en-us/microsoft-365/training, https://www.forbes.com/sites/bernardmarr/2021/03/29/the-importance-of-training-in-the-digital-age/?sh=1c7f3a2b1f83
Streamlined IT Support Processes for Microsoft 365
Implementing a ticketing system specifically for Microsoft 365 issues can help streamline IT support. This would allow for better tracking of issues related to the new update and improve response times for user queries.
- next-steps: Evaluate and select a ticketing system that integrates well with existing IT infrastructure. Train IT staff on the new system and establish protocols for handling Microsoft 365-related tickets.
- roles: IT Support Managers, Help Desk Technicians, System Administrators
- references: https://www.zendesk.com/blog/ticketing-system/, https://www.atlassian.com/software/jira/service-management/it-support
Utilization of Microsoft 365 Admin Center for Better Insights
Leveraging the Microsoft 365 Admin Center can provide insights into app usage and performance post-update. This can help identify areas where additional support or training may be needed.
- next-steps: Conduct a review of the current usage metrics available in the Admin Center. Set up regular reports to monitor app performance and user engagement after the update.
- roles: IT Administrators, Data Analysts, Business Intelligence Managers
- references: https://docs.microsoft.com/en-us/microsoft-365/admin/admin-overview/admin-center-overview?view=o365-worldwide, https://www.techrepublic.com/article/how-to-use-the-microsoft-365-admin-center-to-manage-your-organization/
Potentional Risks**
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IT Security**
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explanation for non-techies**
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