check before: 2025-05-29
Product:
Microsoft 365 for the web, Microsoft 365 suite, Outlook, Teams, Whiteboard
Platform:
Developer, Online, Web, World tenant
Status:
Change type:
User impact, Admin impact
Links:
Details:
Summary:
Microsoft products will transition to the cloud.microsoft domain by May 2025. This domain, introduced in early 2023, will host Microsoft’s authenticated SaaS products. Users will be automatically redirected, and no action is required. Admins should educate users and ensure network connections to cloud.microsoft are not blocked.
Details:
The cloud.microsoft domain was provisioned in early 2023 to provide a unified, trusted, and dedicated DNS domain space to host Microsoft's first-party authenticated SaaS products and experiences. This post is to inform admins that the following Microsoft products and scenarios are now available at the cloud.microsoft domain, in parallel with the previous domains.
Microsoft Whiteboard (https://whiteboard.cloud.microsoft/)
[When this will happen:]
The services above are already available on cloud.microsoft, in parallel to their previous domains. You can expect the previous domains to be redirected to cloud.microsoft in the coming months.
Change Category:
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Scope:
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Release Phase:
Created:
2025-05-29
updated:
2025-05-29
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
Microsoft is transitioning its products like Outlook, Teams, and Whiteboard to the "cloud.microsoft" domain, requiring IT admins to ensure network accessibility and users to update references to the new domain, though the transition will be seamless with automatic redirection.
Direct effects for Operations**
User Confusion
Users may be confused by the new cloud.microsoft domain, especially if they are accustomed to the previous domains. This could lead to uncertainty about accessing services and potential disruptions in workflow.
- roles: End Users, Support Staff
- references: https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-cloud-microsoft-a-unified-domain-for-microsoft-365/ba-p/3804961
Blocked Access
If network connections to cloud.microsoft are inadvertently blocked, users will be unable to access Microsoft services, leading to downtime and frustration.
- roles: Network Administrators, End Users
- references: https://learn.microsoft.com/microsoft-365/enterprise/urls-and-ip-address-ranges
Incompatibility of In-House Apps
In-house applications that rely on the old domain may become incompatible if not updated, resulting in functionality issues for users.
- roles: Developers, End Users
- references: https://devblogs.microsoft.com/microsoft365dev/action-required-ensure-your-microsoft-teams-apps-are-ready-for-upcoming-domain-changes/
Outdated Documentation
Existing documentation and resources referencing the old domains may mislead users, causing confusion and inefficiencies in accessing services.
- roles: Content Managers, End Users
- references: https://support.microsoft.com/en-us/office/what-is-cloud-microsoft-7ba4c8b9-d062-4444-84a5-fca6c3006d2b
Security Concerns
Users may be unaware of the security implications of the new domain, leading to potential risks if they do not recognize the new domain as legitimate.
- roles: End Users, Security Officers
- references: https://whiteboard.cloud.microsoft/
Configutation Options**
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Opportunities**
User Education on New Domain
With the transition to the cloud.microsoft domain, there is an opportunity to enhance user awareness and education regarding the new domain. This can lead to a smoother transition and better user experience as employees become familiar with recognizing the new domain as a trusted source for Microsoft applications.
- next-steps: Develop training materials and sessions to educate users about the new domain, including how to recognize it and the importance of security. Schedule these sessions before the transition date to ensure users are well-informed.
- roles: IT Administrators, Training Coordinators, End Users
- references: https://support.microsoft.com/en-us/office/what-is-cloud-microsoft-7ba4c8b9-d062-4444-84a5-fca6c3006d2b" target="_blank" rel="nofollow noopener noreferrer">https://support.microsoft.com/en-us/office/what-is-cloud-microsoft-7ba4c8b9-d062-4444-84a5-fca6c3006d2b, https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-cloud-microsoft-a-unified-domain-for-microsoft-365/ba-p/3804961
Update Internal Documentation and Links
The transition provides an opportunity to review and update all internal documentation, tools, and resources that reference the old URLs. This proactive measure can prevent confusion and ensure that all references are current, improving user experience.
- next-steps: Conduct an audit of all internal documentation and links related to Microsoft services. Update these references to the new cloud.microsoft domain before the automatic redirection occurs.
- roles: IT Administrators, Content Managers, End Users
- references: https://devblogs.microsoft.com/microsoft365dev/action-required-ensure-your-microsoft-teams-apps-are-ready-for-upcoming-domain-changes/, https://learn.microsoft.com/microsoft-365/enterprise/urls-and-ip-address-ranges
" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/microsoft-365/enterprise/urls-and-ip-address-ranges
Ensure Network Compatibility
By ensuring that connections to the new cloud.microsoft domain are not blocked, IT can improve service accessibility and performance for users. This proactive measure can enhance the overall IT service delivery and user experience.
- next-steps: Review current network configurations to ensure that traffic to the cloud.microsoft domain is allowed. Conduct tests to confirm that users can access all necessary Microsoft services without issues.
- roles: Network Administrators, IT Security Officers, End Users
- references: https://learn.microsoft.com/microsoft-365/enterprise/urls-and-ip-address-ranges, https://support.microsoft.com/en-us/office/what-is-cloud-microsoft-7ba4c8b9-d062-4444-84a5-fca6c3006d2b" target="_blank" rel="nofollow noopener noreferrer">https://support.microsoft.com/en-us/office/what-is-cloud-microsoft-7ba4c8b9-d062-4444-84a5-fca6c3006d2b
Potentional Risks**
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IT Security**
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explanation for non-techies**
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