check before: 2025-07-01
Product:
Copilot, Microsoft 365 admin center, Teams
Platform:
Online, World tenant
Status:
Change type:
User impact, Admin impact
Links:
Details:
Summary:
Starting July 2025, Teams Calling global policy will enable recording and transcription by default for new tenants and those without customized policies. This change aligns with Teams meetings policies and enhances access to AI-powered features. Existing custom or modified policies remain unaffected. No admin action is required before the rollout.
Details:
We're updating the default global calling policy for new tenants to allow users to transcribe or record calls. Previously, these settings were turned off by default in the host global policy. With this update, recording and transcription will be enabled by default in the global calling policy for new tenants and existing tenants who have not modified the host global policy. This change will not impact existing custom policies or modified global policies. After this rollout, recording and transcription services will be more accessible to users, allowing them to turn on and use recording and transcription as needed during Teams calls. Neither recording nor transcription will be automatically enabled in Teams calls.
Important: This change will not impact existing custom or modified global policies.
This update is designed to broaden access to AI-powered features like Calls Recap and Calling Copilot, enhancing the overall calling experience. It also brings calling policy defaults in line with Teams meetings policies, where recording and transcription are already enabled by default.
[When this will happen:]
Starting July 2025, we're changing the following:
New tenants and tenants without customized Teams calling policies: The new default will apply automatically, allowing call recording and transcription.
Tenants with customized global or custom Teams calling policies: Any policy customizations will remain in place and will not be affected.
Change Category:
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Scope:
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Release Phase:
Created:
2025-05-28
updated:
2025-05-28
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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Pictures
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summary for non-techies**
Starting in July 2025, Microsoft Teams will enable recording and transcription by default for new users and those who haven't customized their settings, aligning with existing Teams meetings policies.
Direct effects for Operations**
Increased User Privacy Concerns
With recording and transcription enabled by default, users may feel their privacy is compromised, leading to reluctance in participating in calls.
- roles: End Users, Compliance Officers
- references: https://www.forbes.com/sites/bernardmarr/2021/06/14/the-importance-of-data-privacy-in-the-age-of-ai/?sh=5c1c1c4e1b8b
Potential Misuse of Recording Features
The default enabling of recording may lead to misuse, where sensitive information is recorded without consent, impacting trust among users.
- roles: End Users, IT Security Managers
- references: https://www.csoonline.com/article/3531234/what-you-need-to-know-about-recording-employee-conversations.html
Increased Support Requests
Users may require assistance in understanding the new features, leading to an increase in support tickets and impacting IT support resources.
- roles: IT Support Staff, End Users
- references: https://www.zdnet.com/article/how-to-handle-increased-it-support-requests-during-the-pandemic/
Configutation Options**
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Opportunities**
Enhanced Compliance and Documentation
With recording and transcription enabled by default, organizations can ensure better compliance with regulations by maintaining accurate records of calls. This can be particularly beneficial for industries like finance and healthcare where compliance is critical.
- next-steps: Develop a compliance strategy that incorporates call recordings and transcriptions into existing documentation processes. Ensure that users are aware of compliance requirements and how to access these recordings.
- roles: Compliance Officer, Legal Team, Operations Manager
- references: https://learn.microsoft.com/microsoftteams/call-recording-transcription-captions, https://www.microsoft.com/en-us/microsoft-365/blog/2021/04/28/teams-calling-and-meeting-recording-compliance/
Improved Training and Knowledge Sharing
Recorded calls can serve as valuable training resources for new employees or for ongoing training of existing staff. This can lead to improved customer service and operational efficiency.
- next-steps: Create a repository for recorded calls that can be accessed for training purposes. Develop guidelines on how to use these recordings effectively in training sessions.
- roles: Training Manager, HR Manager, Team Leaders
- references: https://www.forbes.com/sites/forbestechcouncil/2021/09/14/using-technology-to-improve-employee-training-and-development/, https://www.microsoft.com/en-us/microsoft-365/blog/2021/05/04/teams-calling-training-and-support-resources/
Increased User Engagement with AI Features
By enabling transcription and recording by default, users can leverage AI features like Calls Recap and Calling Copilot more effectively, leading to a more productive calling experience.
- next-steps: Conduct user training sessions to demonstrate the benefits of AI features available through recorded calls and transcriptions. Gather feedback to refine user engagement strategies.
- roles: IT Manager, User Experience Designer, Product Manager
- references: https://learn.microsoft.com/en-us/microsoftteams/call-recording-transcription-captions, https://www.microsoft.com/en-us/microsoft-365/blog/2021/06/30/using-ai-to-enhance-your-meeting-experience/
Potentional Risks**
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Data Protection**
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IT Security**
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Hypothetical Work Council Statement**
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DPIA Draft**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 2 weeks ago
