check before: 2025-04-30
Product:
Copilot
Platform:
Online, World tenant
Status:
Change type:
New feature
Links:
Details:
We are announcing the Review agent activity feature for Microsoft Copilot Studio. This feature allows you to understand your agents' activities, including the trigger that initiated the run, the actions called by the orchestrator, the inputs and outputs of the actions and the transcripts of each session. This feature will reach general availability on April 30, 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-05-21
updated:
2025-05-21
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
Microsoft Copilot Studio is introducing a "Review agent activity" feature by April 30, 2025, allowing users to monitor agent interactions, view action details, and access conversation transcripts to enhance agent performance.
Direct effects for Operations**
User Experience Degradation
Without proper preparation, users may experience confusion or frustration due to unexpected changes in agent behavior or performance, leading to decreased satisfaction and productivity.
- roles: End Users, Support Staff
- references: https://www.forbes.com/sites/bernardmarr/2021/01/25/the-importance-of-user-experience-in-software-development/, https://www.nngroup.com/articles/definition-user-experience/
Increased Support Requests
The introduction of the Review agent activity feature without adequate training or communication may lead to an increase in support requests as users struggle to adapt to the new functionalities.
- roles: Support Staff, IT Helpdesk
- references: https://www.zendesk.com/blog/5-ways-to-reduce-support-tickets/, https://www.gartner.com/en/information-technology/insights/customer-service-and-support
Configutation Options**
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Data Protection**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 3 weeks ago
