check before: 2025-06-01
Product:
Teams
Platform:
Android, iOS, mobile, Online, US Instances, World tenant
Status:
Feature Rollout Status Not Supported
Change type:
New feature, User impact
Links:
Details:
Summary:
Microsoft Teams Mobile (iOS and Android) will soon allow users to customize ringtones for different types of calls, including forwarded and delegated calls. This feature will be available from early to mid-June 2025. Users can find these settings under Teams Settings > Calling > Choose a ringtone.
Details:
Microsoft Teams Mobile (iOS and Android) will soon allow users to customize and select different sounds for various types of calls, helping you better manage your alerts and distinguish between different incoming communications. For users with Microsoft Teams Phone, this also includes calls for forwarded and delegated calls. Users can find these settings under Teams Settings > Calling > Choose a ringtone. The ringtone is set on a per-device basis, meaning the ringtone a user selects will apply only to that specific device. This also includes support for a new tone, "Beep" which will play a beep sound every 5 seconds for the duration of the call ringing.
This message is associated with Microsoft 365 Roadmap ID 491438
[When this will happen:]
General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out early June 2025 and expect to complete by mid-June 2025.
Change Category:
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Scope:
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Release Phase:
Standard Release
Created:
2025-05-17
updated:
2025-06-03
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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linked item details
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summary for non-techies**
Microsoft Teams is adding a feature to its mobile app, available in June 2025 for iOS and Android, allowing users to customize ringtones for different call types, with settings found under Teams Settings > Calling > Choose a ringtone, and introducing a new "Beep" tone option for incoming calls.
Direct effects for Operations**
User Confusion
Users may be confused by the new ringtone options, leading to missed calls or delayed responses if they do not understand how to set or differentiate the ringtones properly.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=491438
Increased Support Requests
The introduction of customizable ringtones may lead to an increase in support requests from users needing assistance with the new feature, impacting IT support resources.
- roles: IT Support, Helpdesk Staff
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=491438
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-06-03 | MC Feature Ring | Standard Release |
Last updated 1 week ago
