check before: 2025-06-01
Product:
Teams
Platform:
Android, iOS, Mac, mobile, Online, US Instances, Web, Windows Desktop, World tenant
Status:
Rolling out
Change type:
New feature, User impact
Links:
Details:
Summary:
Call Waiting Beep, a feature providing a tone for incoming calls during active calls, will be available on Desktop and Mobile. Rollout starts early June 2025 and completes mid-June 2025. Users must enable it in Teams Settings on Desktop, while it's default on Mobile. Update training and documentation accordingly.
Details:
Call Waiting Beep is a phone feature that provides a less intrusive tone when a user is in a call and a second call comes in to let the user know there is an incoming call when they are busy. A beep tone will play every 5 seconds for the duration of an incoming call ringing.
This message is associated with Microsoft 365 Roadmap ID 491472
[When this will happen:]
General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out early June 2025 and expect to complete by mid-June 2025.
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2025-05-17
updated:
2025-05-17
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
Starting in June 2025, Microsoft Teams will introduce a Call Waiting Beep feature on both desktop and mobile versions, which will automatically be enabled on mobile and can be activated in desktop settings, providing a gentle beep every five seconds to alert users of incoming calls during an ongoing call.
Direct effects for Operations**
User Distraction
The introduction of the Call Waiting Beep may distract users during ongoing calls, potentially leading to decreased focus and productivity.
- roles: Call Center Agents, Project Managers
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=491472
User Confusion
Users may be confused by the new beep sound if they are not informed about the feature, leading to misunderstandings about call management.
- roles: Customer Support Representatives, Sales Executives
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=491472
Configutation Options**
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explanation for non-techies**
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Last updated 3 days ago
