check before: 2025-05-13
Product:
Microsoft 365 Apps
Platform:
Online, World tenant
Status:
Change type:
Feature update
Links:
Details:
We've released updates to the following update channels for Microsoft 365 Apps:
Current Channel
Monthly Enterprise Channel
Semi-Annual Enterprise Channel (Preview)
Semi-Annual Enterprise Channel
[When this will happen:]
We'll be gradually rolling out these updates of Microsoft 365 Apps to users on those update channels starting May 13th, 2025 (PST).
Change Category:
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Scope:
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Release Phase:
Created:
2025-05-14
updated:
2025-05-14
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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More Info URL
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summary for non-techies**
Microsoft 365 Apps will receive updates starting May 13th, 2025, with options for automatic or manual updates, and detailed release notes available online.
Direct effects for Operations**
Compatibility Issues
New updates may introduce compatibility issues with existing software or systems, leading to disruptions in workflows.
- roles: IT Support, End Users
- references: https://www.techrepublic.com/article/why-software-updates-can-cause-compatibility-issues/
User Experience Degradation
Changes in user interface or functionality may confuse users, resulting in decreased productivity and frustration.
- roles: End Users, Training Coordinators
- references: https://www.forbes.com/sites/bernardmarr/2021/01/25/the-impact-of-software-updates-on-user-experience/
Increased Support Tickets
Unprepared changes can lead to a spike in support requests as users encounter issues with the new updates.
- roles: IT Support, Help Desk Staff
- references: https://www.zdnet.com/article/how-to-manage-increased-support-tickets-during-software-updates/
Configutation Options**
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Opportunities**
Streamlined Update Management
Implementing a centralized update management system for Microsoft 365 Apps can significantly reduce the administrative overhead associated with managing updates across multiple channels. This will enhance the user experience by ensuring all users have the latest features and security updates without manual intervention.
- next-steps: Evaluate existing update management processes and identify a suitable centralized management tool or system. Train IT staff on the new system and create a deployment schedule for updates.
- roles: IT Administrators, System Administrators, Helpdesk Support
- references: https://techcommunity.microsoft.com/t5/microsoft-365-blog/announcing-new-update-management-features-in-microsoft-365/ba-p/2069604
User Training and Adoption Programs
With new updates being rolled out, providing targeted training sessions for end-users can help them adapt to new features and functionalities quickly. This can improve productivity and reduce support tickets related to confusion over new updates.
- next-steps: Develop a training program that highlights the key features of the latest updates. Schedule training sessions and create documentation or video tutorials for users to access at their convenience.
- roles: Training Coordinators, HR Managers, IT Support
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2020/07/21/introducing-microsoft-365-learning-paths/
Enhanced Communication Channels for Updates
Establishing clear communication channels for notifying users about updates can enhance user experience and engagement. Users should be informed of what updates are coming, their benefits, and any changes to existing functionalities.
- next-steps: Create a communication plan that includes regular updates via email newsletters, intranet posts, or team meetings. Ensure that the IT department is prepared to address any questions or concerns that arise from these communications.
- roles: Communications Managers, IT Managers, Project Managers
- references: https://www.forbes.com/sites/forbestechcouncil/2021/05/05/why-effective-communication-is-key-to-it-success/?sh=4b1c9b4e2a4e
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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