check before: 2025-07-01
Product:
Exchange, Microsoft 365 Apps, Outlook
Platform:
iOS, Online, US Instances, World tenant
Status:
Rolling out
Change type:
New feature, Updated message, User impact
Links:
Details:
Summary:
Microsoft Outlook for iOS will update conversation actions, moving them from the top right to the bottom of the screen, allowing users to customize their order and placement. This rollout starts in early June 2025 and completes by early January 2026. No admin action is required, but user notification is recommended.
Details:
Updated June 3, 2025: We have updated the timeline below. Thank you for your patience.
Note: If your organization does not support iOS, you can safely ignore this message.
Before this rollout, when viewing an email message, a user can access the available conversation actions in Microsoft Outlook for iOS in the top right corner of the screen. After this rollout, these actions will be at the bottom of the screen. The user will be able to customize the order and placement of the actions to suit their needs.
This message is associated with Microsoft 365 Roadmap ID 492627.
[When this will happen:]
General Availability (Worldwide, GCC, GCC High, DoD): We will gradually begin rolling out early June 2025 (previously early July) and expect to complete by early January 2026.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-05-13
updated:
2025-06-04
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Pictures
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summary for non-techies**
Microsoft Outlook for iOS is relocating conversation actions like Mark Unread, Pin, Delete, and Archive from the top right to the bottom of the screen, allowing users to customize their order and placement for improved accessibility and efficiency, with the update rolling out automatically from June 2025 to January 2026.
Direct effects for Operations**
User Interface Change
Users may experience confusion and frustration due to the relocation of conversation actions from the top right to the bottom of the screen, impacting their workflow and efficiency until they adapt to the new layout.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=492627
Customization Learning Curve
Users will need to learn how to customize the order and visibility of actions in the new toolbar, which may lead to temporary inefficiencies and increased support requests during the transition period.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=492627
Increased Support Requests
The change may lead to an increase in support requests as users seek assistance in navigating the new interface and customizing their settings, potentially overwhelming support resources.
- roles: Support Staff, IT Administrators
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=492627
Configutation Options**
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Opportunities**
Improved User Experience through Customization
With the new customizable toolbar for conversation actions, users can tailor their email management experience to fit their workflows, improving efficiency and satisfaction. This is particularly beneficial for users who frequently manage large volumes of emails, as they can prioritize the actions they use most often.
- next-steps: Conduct user surveys to identify which actions users find most important. Develop training materials to help users customize their toolbars effectively.
- roles: Productivity Managers, Team Leaders, End Users
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=492627
Enhanced Training and Documentation Opportunities
The upcoming changes provide a chance to update training materials and documentation. Ensuring users are well-informed about the new layout and customization options can reduce confusion and enhance overall user satisfaction.
- next-steps: Review existing training materials and documentation. Create new resources highlighting the changes and how to utilize the new features effectively. Schedule training sessions for affected users.
- roles: IT Trainers, Help Desk Staff, End Users
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=492627
Streamlined IT Support Operations
As the new feature requires no admin action, IT support can focus on addressing user inquiries and issues related to the new layout rather than managing a rollout. This shift allows for better allocation of IT resources and potentially reduces support ticket volumes as users adapt to the change.
- next-steps: Monitor support ticket trends related to Outlook for iOS. Prepare a FAQ document to address common user concerns and streamline support responses.
- roles: IT Support Staff, System Administrators, Help Desk Staff
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=492627
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-06-04 | MC Messages | Note: If your organization does not support iOS, you can safely ignore this message.
Before this rollout, when viewing an email message, a user can access the available conversation actions in Microsoft Outlook for iOS in the top right corner of the screen. After this rollout, these actions will be at the bottom of the screen. The user will be able to customize the order and placement of the actions to suit their needs. This message is associated with Microsoft 365 Roadmap ID 492627. [When this will happen:] General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out early July 2025 and expect to complete by early January 2026. | Updated June 3, 2025: We have updated the timeline below. Thank you for your patience.
Note: If your organization does not support iOS, you can safely ignore this message. Before this rollout, when viewing an email message, a user can access the available conversation actions in Microsoft Outlook for iOS in the top right corner of the screen. After this rollout, these actions will be at the bottom of the screen. The user will be able to customize the order and placement of the actions to suit their needs. This message is associated with Microsoft 365 Roadmap ID 492627. [When this will happen:] General Availability (Worldwide, GCC, GCC High, DoD): We will gradually begin rolling out early June 2025 (previously early July) and expect to complete by early January 2026. |
| 2025-06-04 | MC Title | Microsoft Outlook for iOS: Updated conversation actions | (Updated) Microsoft Outlook for iOS: Updated conversation actions |
| 2025-06-04 | MC Last Updated | 05/13/2025 01:41:12 | 2025-06-03T19:20:01Z |
| 2025-06-04 | MC MessageTagNames | New feature, User impact | Updated message, New feature, User impact |
| 2025-06-04 | MC Summary | Microsoft Outlook for iOS will update conversation actions, moving them from the top right to a customizable toolbar at the bottom of the screen. This rollout starts in July 2025 and completes by January 2026. No admin action is required, but user notification and documentation updates are recommended. | Microsoft Outlook for iOS will update conversation actions, moving them from the top right to the bottom of the screen, allowing users to customize their order and placement. This rollout starts in early June 2025 and completes by early January 2026. No admin action is required, but user notification is recommended. |
Last updated 4 hours ago
