check before: 2025-06-01
Product:
Teams
Platform:
Online, Teams And Surface Devices, US Instances, World tenant
Status:
In development
Change type:
New feature, Admin impact
Links:
Details:
Summary:
Admins can now access detailed call quality reports for BYOD rooms in the Pro Management portal, requiring a Teams Shared Devices license. This feature will be available globally in June 2025. It helps diagnose network, audio, and video issues, improving meeting room experiences and reducing complaints.
Details:
As with Microsoft Teams Rooms, admins can now access detailed call quality reports for BYOD rooms with associated peripherals in the Pro Management portal. These reports include call history and session details that help diagnose network, audio, and video issues. Reports in the Pro Management portal requires a Teams Shared Devices license for the room.
This message is associated with Microsoft 365 Roadmap ID 486830.
[When this will happen:]
General Availability (Worldwide, GCC): We will begin rolling out in early June 2025 and expect to complete in mid-June 2025
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-05-10
updated:
2025-05-10
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
Microsoft Teams will introduce a feature in June 2025 that provides administrators with detailed call quality reports for BYOD meeting rooms, accessible through the Pro Management portal with a Teams Shared Devices license, to diagnose and address network, audio, or video issues proactively.
Direct effects for Operations**
Poor Call Quality
Without preparation for the new call quality reports, users may experience unresolved call quality issues leading to frustration and decreased productivity during meetings.
- roles: IT Admin, End User
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=486830
Increased Support Tickets
Failure to utilize the new reporting feature may result in an increase in support tickets related to meeting room issues, as users encounter problems that could have been diagnosed proactively.
- roles: Support Staff, IT Admin
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=486830
Configutation Options**
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explanation for non-techies**
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Last updated 2 weeks ago
