check before: 2025-05-06
Product:
Microsoft 365 Apps
Platform:
Online, World tenant
Status:
Change type:
Feature update
Links:
Details:
We've released updates to the following update channel for Microsoft 365 Apps:
Current Channel
[When this will happen:]
We'll be gradually rolling out this update of Microsoft 365 Apps to users on that update channel starting May 6th, 2025 (PST).
Change Category:
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Scope:
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Release Phase:
Created:
2025-05-07
updated:
2025-05-07
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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More Info URL
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summary for non-techies**
Microsoft 365 Apps will receive an update starting May 6th, 2025, on the Current Channel, with options for automatic or manual updates, and detailed release notes available online.
Direct effects for Operations**
Compatibility Issues
Users may experience compatibility issues with existing documents or applications if the update introduces changes that are not backward compatible.
- roles: End Users, IT Support
- references: https://www.techrepublic.com/article/why-software-updates-can-cause-compatibility-issues/
User Experience Disruption
Unexpected changes in user interface or functionality can lead to confusion and decreased productivity among users who are not prepared for the update.
- roles: End Users, Training Coordinators
- references: https://www.forbes.com/sites/bernardmarr/2020/01/20/the-impact-of-software-updates-on-user-experience/
Increased Support Tickets
An unprepared update may lead to a surge in support tickets as users encounter issues or require assistance with new features or changes.
- roles: IT Support, Help Desk Staff
- references: https://www.zdnet.com/article/how-to-reduce-it-support-tickets/
Configutation Options**
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Opportunities**
Enhanced User Training for New Features
With the release of updates, providing targeted training sessions can enhance user experience by ensuring employees are aware of new features and improvements, leading to better utilization of the tools.
- next-steps: Develop a training schedule and materials focused on the new features introduced in the update. Consider using webinars or in-person sessions to engage users effectively.
- roles: Training Coordinator, IT Support, Department Managers
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2021/01/12/introducing-the-new-microsoft-365-training-center/
Feedback Loop for Continuous Improvement
Establishing a feedback mechanism allows users to report issues or suggest improvements based on their experiences with the new updates, fostering a culture of continuous improvement in IT services.
- next-steps: Implement a survey or feedback tool post-update rollout to gather user experiences and suggestions. Analyze the feedback regularly to inform future IT strategies.
- roles: IT Manager, Product Owners, User Experience Designers
- references: https://www.forbes.com/sites/forbestechcouncil/2022/06/01/the-importance-of-user-feedback-in-software-development/?sh=4e0f5e9d22e4
Optimization of Update Management Processes
Streamlining the process for managing updates can reduce downtime and improve the efficiency of IT operations, ensuring users have access to the latest features without significant disruptions.
- next-steps: Review current update management processes and identify areas for automation or improvement. Consider implementing tools that facilitate easier deployment and monitoring of updates.
- roles: IT Operations Manager, System Administrators, Project Managers
- references: https://www.cio.com/article/243149/it-operations-what-it-is-and-why-it-matters.html
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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