check before: 2025-05-03
Product:
Forms, Microsoft 365 for the web, Outlook, Teams
Platform:
Developer, Online, Web, World tenant
Status:
Change type:
User impact, Admin impact
Links:
Details:
Summary:
Microsoft products are transitioning to the cloud.microsoft domain by April 2025. The domain was provisioned in early 2023 for enhanced security and unified DNS space. No user action is required as redirection will be automatic. Admins should educate users, update URLs, and ensure network connections to the new domain.
Details:
The cloud.microsoft domain was provisioned in early 2023 to provide a unified, trusted, and dedicated DNS domain space to host Microsoft's first-party authenticated SaaS products and experiences. This post is to inform admins that the following Microsoft products and scenarios are now available at the cloud.microsoft domain, in parallel with the previous domains.
Microsoft Forms (https://forms.cloud.microsoft/)
[When this will happen:]
The services above are already available on cloud.microsoft, in parallel to their previous domains. You can expect the previous domains to be redirected to cloud.microsoft in the coming months.
Change Category:
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Scope:
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Release Phase:
Created:
2025-05-03
updated:
2025-05-03
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
Microsoft is transitioning its online products to the new domain cloud.microsoft by April 2025, enhancing security and requiring organizations to update references to old URLs and ensure network settings allow access to the new domain.
Direct effects for Operations**
User Confusion
Users may be confused by the new cloud.microsoft domain, especially if they are accustomed to the previous domains. This could lead to uncertainty about the legitimacy of the new URLs and potential reluctance to use the services.
- roles: End Users, Support Staff
- references: https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-cloud-microsoft-a-unified-domain-for-microsoft-365/ba-p/3804961
Access Issues
If network configurations are not updated to allow connections to the new cloud.microsoft domain, users may experience access issues to Microsoft services, leading to disruptions in their workflow.
- roles: IT Administrators, End Users
- references: https://learn.microsoft.com/microsoft-365/enterprise/urls-and-ip-address-ranges
Outdated Documentation
Existing documentation and resources referencing the old domains may lead to confusion and miscommunication, impacting user experience and support efficiency.
- roles: Content Managers, End Users
- references: https://support.microsoft.com/en-us/office/what-is-cloud-microsoft-7ba4c8b9-d062-4444-84a5-fca6c3006d2b
Integration Failures
In-house applications that rely on the old domain may fail to function properly if not updated, leading to interruptions in service and user frustration.
- roles: Developers, End Users
- references: https://devblogs.microsoft.com/microsoft365dev/action-required-ensure-your-microsoft-teams-apps-are-ready-for-upcoming-domain-changes/
Security Concerns
Users may be unaware of the security implications of the new domain, potentially leading to phishing risks if they do not recognize the new domain as legitimate.
- roles: End Users, Security Officers
- references: https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-cloud-microsoft-a-unified-domain-for-microsoft-365/ba-p/3804961
Configutation Options**
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Opportunities**
User Education on New Domain
Educating users about the new cloud.microsoft domain will enhance their awareness and help them recognize the new URLs, reducing confusion and support requests related to domain changes.
- next-steps: Develop and distribute training materials and communication plans to inform users about the new domain and its benefits. Schedule training sessions or webinars to address user concerns and questions.
- roles: IT Administrators, Training Coordinators, User Support Specialists
- references: https://support.microsoft.com/en-us/office/what-is-cloud-microsoft-7ba4c8b9-d062-4444-84a5-fca6c3006d2b, https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-cloud-microsoft-a-unified-domain-for-microsoft-365/ba-p/3804961
Update Internal Resources and Documentation
Updating internal documentation, resources, and URLs to reflect the new cloud.microsoft domain will improve the user experience and reduce confusion when accessing Microsoft services.
- next-steps: Conduct an audit of all internal documentation, websites, and tools that reference the old URLs. Create a plan for updating these resources to ensure they point to the new domain.
- roles: IT Administrators, Documentation Specialists, Webmasters
- references: https://learn.microsoft.com/microsoft-365/enterprise/urls-and-ip-address-ranges, https://devblogs.microsoft.com/microsoft365dev/action-required-ensure-your-microsoft-teams-apps-are-ready-for-upcoming-domain-changes/
Network Configuration for Cloud Services
Ensuring that network configurations allow access to the new cloud.microsoft domain will prevent connectivity issues and enhance user experience with Microsoft services.
- next-steps: Review current network configurations and firewall settings to ensure that traffic to *.cloud.microsoft is allowed. Test access to services under the new domain to identify and resolve any potential issues before the full transition.
- roles: Network Administrators, IT Security Teams, System Administrators
- references: https://learn.microsoft.com/microsoft-365/enterprise/urls-and-ip-address-ranges, https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-cloud-microsoft-a-unified-domain-for-microsoft-365/ba-p/3804961
Potentional Risks**
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IT Security**
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explanation for non-techies**
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Last updated 3 weeks ago
