check before: 2025-06-02
Product:
Copilot, Microsoft 365 Copilot, Outlook
Platform:
Online, World tenant
Status:
Change type:
New feature
Links:
Details:
We are announcing the ability to include account and opportunity information in AI-generated email drafts for Microsoft 365 Copilot for Sales. This feature will begin releasing on June 2, 2025, and reach general availability on June 9, 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-05-03
updated:
2025-05-03
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
Microsoft 365 Copilot for Sales is introducing a feature that integrates account and opportunity information into AI-generated email drafts, available in Outlook and the side panel, starting rollout on June 2, 2025, and generally available by June 9, 2025.
Direct effects for Operations**
Data Privacy Concerns
Including account and opportunity information in AI-generated emails may lead to unintentional data exposure if sensitive information is not properly managed or if emails are sent to unintended recipients.
- roles: Sales Representatives, Data Protection Officers
- references: https://www.csoonline.com/article/3531230/data-privacy-concerns-in-ai-generated-content.html, https://www.forbes.com/sites/bernardmarr/2021/05/10/the-importance-of-data-privacy-in-ai/?sh=5c1b1c5e1b1c
User Experience Disruption
If the feature is implemented without adequate training or preparation, users may struggle to effectively utilize the new functionality, leading to frustration and decreased productivity.
- roles: Sales Representatives, IT Support Staff
- references: https://www.forbes.com/sites/bernardmarr/2021/05/10/the-importance-of-user-experience-in-software-development/?sh=5c1b1c5e1b1c, https://www.nngroup.com/articles/ux-importance/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 week ago
