check before: 2025-05-01
Product:
Intune
Platform:
Online, World tenant
Status:
Change type:
Feature update, User impact, Admin impact
Links:
Details:
Summary:
Microsoft Intune In Development for May 2025 is now available. The updated page lists upcoming features to assist in planning. Inform your IT staff and update user guidance as needed.
Details:
The In development for Microsoft Intune page in our documentation has been updated.
Change Category:
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Scope:
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Release Phase:
Created:
2025-05-02
updated:
2025-05-02
Task Type
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Docu to Check
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MS How does it affect me
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MS Urgency
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MS workload name
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More Info URL
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summary for non-techies**
Microsoft Intune has announced upcoming features that will enhance device management and security, requiring IT teams to prepare and adjust their management strategies accordingly.
Direct effects for Operations**
User Experience Disruption
Without preparation, users may face confusion or difficulties adapting to new features, leading to decreased productivity and frustration.
- roles: End Users, Helpdesk Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2021/06/24/understanding-the-impact-of-change-on-users/
Increased Support Tickets
Unprepared changes can lead to a spike in support requests as users encounter issues with new features, overwhelming helpdesk resources.
- roles: Helpdesk Staff, IT Support Team
- references: https://www.techrepublic.com/article/how-to-manage-it-support-tickets-effectively/
Training Gaps
Failure to update user guidance may result in users not utilizing new features effectively, leading to underutilization of Intune capabilities.
- roles: End Users, IT Trainers
- references: https://www.forbes.com/sites/bernardmarr/2020/01/20/the-importance-of-training-in-the-digital-age/?sh=4c1b1c5e1c3e
Configutation Options**
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Opportunities**
Enhanced User Guidance and Training
With the upcoming features in Microsoft Intune, creating updated user guidance and training materials can significantly improve user experience and reduce support requests. By proactively informing users about new functionalities, they can utilize the platform more effectively.
- next-steps: Develop a comprehensive training program that includes updated user manuals, video tutorials, and FAQs based on the new features. Schedule training sessions for users and IT staff to familiarize them with the changes.
- roles: IT Support Staff, End Users, Training Coordinators
- references: https://techcommunity.microsoft.com/t5/intune-customer-success/intune-in-development/ba-p/3782514
Streamlined IT Support Processes
By leveraging the upcoming features in Intune, IT can automate certain administrative tasks, such as device compliance checks and reporting. This can lead to more efficient operations and reduced workload for IT staff.
- next-steps: Identify specific features that can be automated and create a plan to implement these features into the existing IT workflows. Train IT staff on new automation processes to ensure smooth integration.
- roles: IT Administrators, IT Operations Managers
- references: https://www.microsoft.com/en-us/microsoft-365/enterprise-mobility-security/intune
Improved Device Management Policies
The new features may allow for more granular control over device management policies, which can enhance security and compliance across the organization. This can lead to a reduction in security incidents and better protection of organizational data.
- next-steps: Review the upcoming features related to device management and assess current policies. Update policies to incorporate new capabilities and ensure alignment with organizational security standards.
- roles: Security Officers, Compliance Managers, IT Administrators
- references: https://docs.microsoft.com/en-us/mem/intune/fundamentals/whats-new
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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