check before: 2025-05-31
Product:
Copilot, Microsoft 365 Apps, Microsoft 365 Copilot, Outlook
Platform:
mobile, Online, World tenant
Status:
Change type:
New feature
Links:
Details:
We are announcing the ability to access Microsoft 365 Copilot for Sales from the Microsoft Outlook mobile app. This feature will reach general availability on May 31, 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-05-02
updated:
2025-05-02
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
Starting May 31, 2025, Microsoft will enable sales professionals to access Microsoft 365 Copilot for Sales directly from the Outlook mobile app, allowing them to use AI tools for managing communications and sales tasks efficiently on the go.
Direct effects for Operations**
User Experience Disruption
If the new Copilot feature is introduced without proper training or communication, users may struggle to adapt to the new functionalities, leading to confusion and decreased productivity.
- roles: Sales Representatives, Customer Support Agents
- references: https://www.forbes.com/sites/bernardmarr/2023/01/30/the-impact-of-ai-on-business-and-the-future-of-work/, https://www.gartner.com/en/information-technology/insights/ai-in-business
Integration Issues
Without adequate preparation, the integration of Copilot with existing CRM systems may lead to data inconsistencies or loss, affecting user trust and operational efficiency.
- roles: IT Administrators, Sales Managers
- references: https://www.cio.com/article/243200/how-to-ensure-successful-software-integration.html, https://www.techradar.com/news/the-importance-of-software-integration-in-business
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 week ago
