check before: 2025-05-13
Product:
Copilot, Teams
Platform:
Online, World tenant
Status:
Change type:
New feature
Links:
Details:
We are announcing the Use Microsoft Teams chat as knowledge sources feature for Microsoft Copilot Studio. This feature allows agents to utilize data in Teams, such as chat history, meeting transcripts, shared files, and channel communications, as a knowledge source. This feature will reach general availability on May 13, 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-04-29
updated:
2025-04-29
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
Microsoft is launching a new feature in Copilot Studio on May 13, 2025, allowing agents to use Microsoft Teams chat as a knowledge source to quickly access past conversations, meetings, and shared files for more informed responses.
Direct effects for Operations**
Data Privacy Concerns
Utilizing Teams chat as a knowledge source may expose sensitive information if not properly managed, leading to potential data breaches or compliance issues.
- roles: Data Protection Officer, IT Security Manager
- references: https://www.csoonline.com/article/3531230/data-privacy-and-security-in-the-age-of-remote-work.html, https://www.privacyinternational.org/explainer/4000/data-protection-and-privacy-issues-remote-working
User Experience Disruption
If the integration is not properly prepared, users may experience delays or inaccuracies in responses from agents, leading to frustration and decreased productivity.
- roles: Customer Support Agent, End User
- references: https://www.forbes.com/sites/bernardmarr/2021/05/10/the-impact-of-ai-on-customer-experience/?sh=5c1b1c1e4b5d, https://www.gartner.com/en/newsroom/press-releases/2021-04-20-gartner-says-three-quarters-of-customers-are-more-likely-to-recommend-a-brand-that-uses-ai-to-improve-customer-experience
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 3 weeks ago
