MC1062453 – Changes to how users install Microsoft 365 apps from the Microsoft 365 Copilot app

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check before: 2025-05-15

Product:

Copilot, Microsoft 365 admin center, Microsoft 365 Apps, Microsoft 365 Copilot, Project, Skype for Business, Visio

Platform:

Mac, Online, Web, World tenant

Status:

Change type:

Feature update, User impact

Links:

Details:

Summary:
The My account portal will be replaced by a new modal dialog within the Microsoft 365 Copilot app for self-installs of Microsoft 365 apps. Rollout begins mid-May 2025 for Targeted Release and late May 2025 for General Availability. Update self-install communications to refer to Microsoft documentation.

Details:
The My account portal will be replaced by a new modal dialog within the Microsoft 365 Copilot app (formerly Office.com) on web and desktop. The new modal will support end user self-installs that are currently available on the My account portal (Office, Project, Visio, and Skype for Business).
[When this will happen:]
Targeted Release: We will begin rolling out mid-May 2025 and expect to complete by late May 2025.
General Availability (Worldwide): We will begin rolling out late May 2025 and expect to complete by late June 2025.

Change Category:
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Scope:
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Release Phase:

Created:
2025-04-26

updated:
2025-04-26

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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summary for non-techies**

Starting mid-May 2025, Microsoft 365 apps like Office, Project, Visio, and Skype for Business will be installed via the Microsoft 365 Copilot app instead of the My account portal, with the rollout completing by late June 2025, and users will need updated instructions as Conditional Access Policies will no longer block installations.

Direct effects for Operations**

Change in Self-Install Process
Users will need to adapt to a new modal dialog for self-installing Microsoft 365 apps, which may lead to confusion and increased support requests if not properly communicated.
   - roles: End Users, IT Support
   - references: https://learn.microsoft.com/graph/api/m365appsinstallationoptions-update?view=graph-rest-1.0&tabs=http, https://support.microsoft.com/office/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

Removal of My Account Portal Links
Direct links to the My account portal will be removed, potentially leading to frustration among users who are accustomed to the old process and may not find the new documentation easily.
   - roles: End Users, Communications Team
   - references: https://learn.microsoft.com/microsoft-365-apps/deploy/manage-software-download-settings-office-365, https://m365.cloud.microsoft/

Impact of Conditional Access Policies
Existing Conditional Access Policies that block access to Microsoft Admin Portals will not prevent self-installs, which may lead to unauthorized installations if not reconfigured.
   - roles: IT Administrators, Security Team
   - references: https://learn.microsoft.com/graph/api/m365appsinstallationoptions-update?view=graph-rest-1.0&tabs=http, https://m365.cloud.microsoft/

Configutation Options**

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Opportunities**

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Potentional Risks**

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IT Security**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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Last updated 2 weeks ago

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