check before: 2025-05-01
Product:
Copilot, Microsoft 365 admin center, Microsoft 365 Apps, Microsoft 365 Copilot, Teams
Platform:
Android, iOS, Mac, Online, Web, Windows Desktop, World tenant
Status:
In development
Change type:
New feature, User impact, Admin impact
Links:
Details:
Summary:
Enhanced agent discovery is being rolled out in the Copilot app via the Agent Store for Microsoft 365 and Teams. The rollout starts in late May 2025 and completes by early June 2025. No admin action is required, but users should be notified. Access can be managed in the Microsoft 365 Admin Center.
Details:
We are rolling out enhanced agent discovery within the Copilot app via the Agent Store. This rollout allows all Copilot users to view and explore the catalog of agents available to them. This message applies to the Microsoft 365 Copilot app (desktop, web) and Copilot in Teams (Windows desktop, Mac desktop, and web).
This message is associated with Microsoft 365 Roadmap ID 486699.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out late May 2025 and expect to complete by early June 2025.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-04-24
updated:
2025-04-24
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
Enhanced agent discovery in the Copilot app for Microsoft 365 and Teams introduces a more integrated and immersive experience for finding and interacting with agents through the Agent Store, accessible via the "All agents" and "Get agents" options, with management available through the Microsoft 365 Admin Center.
Direct effects for Operations**
User Confusion
Users may be confused by the new interface and features of the Agent Store, leading to frustration and decreased productivity as they adapt to the changes without prior preparation.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/microsoft-365/roadmap?searchterms=486699
Increased Support Requests
The rollout may lead to an increase in support requests from users who are unfamiliar with the new Agent Store functionality, overwhelming the support team.
- roles: Support Staff, IT Helpdesk
- references: https://learn.microsoft.com/copilot/microsoft-365/microsoft-365-copilot-page
Access Control Issues
Without proper communication, users may attempt to access agents that they are not authorized to use, leading to access control issues and potential security risks.
- roles: End Users, Admin Staff
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide
Documentation Gaps
Existing documentation may not reflect the new features and changes, leading to confusion and improper usage of the Agent Store by users.
- roles: End Users, Training Coordinators
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide
Reduced User Engagement
If users are not adequately informed about the new features, they may not engage with the Agent Store, missing out on potential productivity enhancements.
- roles: End Users, Team Leaders
- references: https://www.microsoft.com/microsoft-365/roadmap?searchterms=486699
Configutation Options**
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Opportunities**
Improved User Engagement with Agents
The enhanced agent discovery feature allows users to easily explore and find relevant agents tailored to their needs, leading to increased engagement and productivity. This contextual experience reduces the time spent searching for agents, thereby improving overall user satisfaction and operational efficiency.
- next-steps: Communicate the benefits of the new Agent Store experience to users through training sessions and internal communications. Gather user feedback post-implementation to assess engagement levels and make adjustments as necessary.
- roles: End Users, Team Leaders, Product Managers
- references: https://learn.microsoft.com/copilot/microsoft-365/microsoft-365-copilot-page, https://www.microsoft.com/microsoft-365/roadmap?searchterms=486699
Streamlined Administrative Control
With the new ability to manage agent access directly within the Microsoft 365 Admin Center, administrators can easily control which agents are available to users, enhancing security and compliance while ensuring that users have access to the most relevant tools for their roles.
- next-steps: Review current agent management policies and update them based on the new capabilities. Train administrators on how to effectively use the new features in the Admin Center to manage agents.
- roles: IT Administrators, Compliance Officers, Security Managers
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://learn.microsoft.com/copilot/microsoft-365/microsoft-365-copilot-page
" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/copilot/microsoft-365/microsoft-365-copilot-page
Increased Efficiency in IT Support
The enhanced discovery feature reduces the need for IT support related to agent installation and configuration, as users can independently find and install agents that meet their needs. This shift allows IT teams to focus on more strategic initiatives rather than routine support tasks.
- next-steps: Monitor support ticket trends related to agent issues post-rollout to assess the impact of the new feature. Use this data to inform future IT resource allocation and support strategies.
- roles: IT Support Teams, Operations Managers, Service Desk Managers
- references: https://learn.microsoft.com/copilot/microsoft-365/microsoft-365-copilot-page, https://www.microsoft.com/microsoft-365/roadmap?searchterms=486699
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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