check before: 2025-04-17
Product:
Microsoft 365 Apps
Platform:
Online, World tenant
Status:
Change type:
Feature update
Links:
Details:
We've released updates to the following update channel for Microsoft 365 Apps:
Current Channel
[When this will happen:]
We'll be gradually rolling out this update of Microsoft 365 Apps to users on that update channel starting April 17th, 2025 (PST).
Change Category:
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Scope:
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Release Phase:
Created:
2025-04-18
updated:
2025-04-18
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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More Info URL
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summary for non-techies**
Microsoft 365 Apps will receive an update for Current Channel users starting April 17th, 2025, with options for automatic or manual updates, and detailed release notes available online.
Direct effects for Operations**
Compatibility Issues
Users may experience compatibility issues with existing documents or applications if the update introduces changes that are not backward compatible.
- roles: End Users, IT Support
- references: https://www.techrepublic.com/article/why-software-updates-can-cause-compatibility-issues/
User Experience Disruption
Unexpected changes in user interface or functionality can lead to confusion and decreased productivity among users who are not prepared for the update.
- roles: End Users, Training Coordinators
- references: https://www.forbes.com/sites/bernardmarr/2020/01/20/the-impact-of-software-updates-on-user-experience/?sh=5c1b1c1e7c3e
Increased Support Tickets
A sudden update may lead to a spike in support tickets as users encounter new issues or changes they are not familiar with, overwhelming the IT support team.
- roles: IT Support, Help Desk Staff
- references: https://www.zdnet.com/article/how-to-manage-increased-support-tickets-during-software-updates/
Configutation Options**
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Opportunities**
Enhanced User Training Programs
Implementing enhanced training programs for users to better utilize the new features of Microsoft 365 Apps can significantly improve user experience and productivity. By providing tailored training sessions or online resources, users can quickly adapt to changes and maximize the benefits of the updates.
- next-steps: Develop a training schedule, create or curate training materials, and organize sessions for different departments based on their specific needs.
- roles: IT Manager, Training Coordinator, Department Heads
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2021/03/30/get-the-most-out-of-microsoft-365-with-these-tips-and-tricks/
Automated Update Management
Implementing an automated update management system can streamline the process of deploying updates to Microsoft 365 Apps. This will reduce the administrative burden on IT staff and ensure that all users are consistently using the latest version of the software, which can enhance security and functionality.
- next-steps: Research and select an appropriate update management tool, configure it to handle Microsoft 365 Apps updates, and train IT staff on its usage.
- roles: IT Administrator, System Administrator
- references: https://techcommunity.microsoft.com/t5/microsoft-365-blog/automating-your-office-365-updates-with-intune/ba-p/1571641
Feedback Mechanism for Continuous Improvement
Establishing a feedback mechanism for users to report their experiences and challenges with the updated Microsoft 365 Apps can provide valuable insights for ongoing improvements. This can help IT understand user needs and prioritize future training or support initiatives.
- next-steps: Create a feedback form or survey, distribute it to users after the update rollout, and analyze the collected data to identify common issues and improvement areas.
- roles: IT Manager, User Experience Designer, HR Manager
- references: https://www.forbes.com/sites/forbestechcouncil/2022/03/31/the-importance-of-user-feedback-in-product-development/?sh=7b8f7c4b7f7c
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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