check before: 2025-04-30
Product:
Copilot
Platform:
Online, World tenant
Status:
Change type:
Feature update, User impact, Admin impact
Links:
Details:
Starting April 30, 2025, you will start seeing changes to the way your agent behaves once purchased messages in your Copilot Studio message packs have been exhausted in any month. This policy applies to all tenants using Copilot Studio message packs for conversational and autonomous custom agents.
Change Category:
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Scope:
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Release Phase:
Created:
2025-04-16
updated:
2025-04-16
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
Starting April 30, 2025, Copilot Studio will require users to purchase message packs for custom agents, and if 125% of the pack is used in a month, agents will only provide generic responses until capacity is increased or the next month begins; a pay-as-you-go plan can serve as a backup to maintain responsiveness.
Direct effects for Operations**
Message Pack Exhaustion
Once the message pack capacity is exceeded, agents will stop providing expected responses, leading to user frustration and potential disruption in service.
- roles: Customer Support, End Users
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/understanding-copilot-studio-message-packs/
Increased User Frustration
Users will experience a decline in service quality as agents fail to respond appropriately, impacting user satisfaction and trust in the system.
- roles: End Users, Product Managers
- references: https://www.forbes.com/sites/bernardmarr/2023/09/15/the-impact-of-ai-on-customer-experience/
Operational Disruption
Failure to monitor and adjust message consumption may lead to operational disruptions, affecting business-critical processes reliant on agent interactions.
- roles: IT Operations, Business Analysts
- references: https://www.gartner.com/en/information-technology/insights/ai-in-business
Increased Costs
Switching to a pay-as-you-go plan without prior preparation may lead to unexpected costs, impacting budget management.
- roles: Finance Team, IT Managers
- references: https://www.cio.com/article/353123/how-to-manage-cloud-costs-effectively.html
Training and Adaptation Needs
Users may require additional training to adapt to the new limitations and features of the Copilot Studio, leading to temporary productivity loss.
- roles: Training Coordinators, End Users
- references: https://www.forbes.com/sites/bernardmarr/2023/10/01/the-importance-of-training-in-ai-adoption/
Configutation Options**
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Opportunities**
Enhanced Monitoring and Alerts for Message Usage
Implement a monitoring system that provides real-time alerts when message usage approaches the limits of the purchased message pack. This proactive approach allows for timely adjustments to prevent service disruptions.
- next-steps: Research and select a monitoring tool that integrates with Copilot Studio. Set up alerts for administrators and relevant stakeholders when usage reaches 80% and 100% of the message pack.
- roles: IT Administrators, Operations Managers, Customer Support Managers
- references: https://docs.microsoft.com/en-us/power-platform/copilot/monitoring-copilot-usage, https://www.cio.com/article/329660/it-monitoring-tools-to-keep-your-systems-healthy.html
User Training on Message Pack Management
Develop training programs for users on how to effectively monitor and manage their message pack usage. This will empower users to make informed decisions about their usage and avoid service interruptions.
- next-steps: Create training materials and schedule sessions for end-users and team leaders. Include best practices for message usage and information on how to adjust their message packs.
- roles: Team Leaders, End Users, Training Coordinators
- references: https://www.forbes.com/sites/bernardmarr/2021/01/04/how-to-create-an-effective-training-program-for-your-employees/, https://www.td.org/insights/7-tips-for-effective-employee-training
Integration of Pay-As-You-Go Billing Options
Encourage the adoption of pay-as-you-go billing plans to provide flexibility and ensure that critical business functions remain uninterrupted during peak usage periods.
- next-steps: Analyze current usage patterns and communicate the benefits of pay-as-you-go plans to stakeholders. Set up a process for transitioning to this billing model for departments that frequently exceed their message limits.
- roles: Finance Managers, IT Administrators, Business Unit Leaders
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/06/10/understanding-pay-as-you-go-billing-in-the-cloud/, https://www.gartner.com/en/information-technology/insights/billing-and-licensing-models
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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