MC1056262 – AI adoption category in Adoption Score now generally available (archived)

Product:

Copilot, Microsoft 365 admin center, Microsoft 365 Apps, Microsoft 365 Copilot, Outlook, Teams, Windows

Platform:

Online, Web, Windows Desktop, World tenant

Status:

Launched

Change type:

New feature, Admin impact

Links:

MC1081583
185700

Details:

The AI adoption category page in Adoption Score helps adoption specialists measure progress towards making Microsoft 365 Copilot a daily habit. We are changing the name of this page to AI adoption, and the corresponding score to AI adoption score. We're updating the page with new Microsoft 365 Copilot usage metrics and organizational messages, and we're adding AI adoption score to the total Adoption Score.
Note: The option to opt out specific user groups from being included in People Experience insights does not currently apply to metrics in the AI adoption category page. Learn more about Adoption Score settings here: Privacy controls for Adoption Score.
This message is associated with Microsoft 365 Roadmap ID 185700.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out mid-April 2025 and expect to complete by the end of April 2025.

Change Category:
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Scope:
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Release Phase:
General Availability, Preview

Created:
2025-04-16

updated:
2025-05-24

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summary for non-techies**

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Direct effects for Operations**

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explanation for non-techies**

Imagine you’re managing a team of people and you want to know how well they are using a new tool that’s supposed to make their work easier. This is similar to what Microsoft is doing with its AI adoption score for Microsoft 365 Copilot.

Think of Microsoft 365 Copilot as a new high-tech assistant that helps people do their work more efficiently. Just like you might track how often your team uses a new software tool to see if it’s worth the investment, Microsoft has created a way to measure how often and effectively people are using Copilot. This is called the AI adoption score.

Previously, the AI assistance score was a separate measure, but now it’s being renamed and integrated into the overall adoption score. This is like adding a new section to a report card that shows how well students are using new learning tools. If your organization doesn’t use Copilot, your total score remains the same, just like how a student’s grade wouldn’t change if they didn’t take an optional class.

Additionally, administrators can now send messages directly within Microsoft 365 to encourage users to try out Copilot features. This is akin to sending reminders or tips to your team to encourage them to use a new system or process.

Finally, the updated score now includes more detailed insights into how different Copilot features are being used. It’s like getting a detailed breakdown of which parts of a new tool your team finds most useful. This helps organizations understand and encourage the use of these features, similar to how you might focus on training your team in areas where they can get the most benefit.

In summary, the AI adoption score is a tool for organizations to measure and encourage the use of Microsoft 365 Copilot, helping them see how this technology is being integrated into daily work routines.