check before: 2025-05-15
Product:
Copilot, Teams
Platform:
Mac, Online, US Instances, Windows Desktop, World tenant
Status:
In development
Change type:
New feature, User impact, Admin impact
Links:
Details:
Copilot enabled users will now be able to share the summary of the call from within the transfer panel and the context will be shown in the toast notification and within the call.
This feature requires a Copilot license to be enabled.
This message is associated with Microsoft 365 Roadmap ID 484123
[When this will happen:]
Targeted Release: We will begin rolling out mid-May 2025 and expect to complete by late May 2025.
General Availability (Worldwide, GCC): We will begin rolling out mid-May 2025 and expect to complete by late May 2025.
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2025-04-11
updated:
2025-04-11
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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summary for non-techies**
Microsoft Teams will introduce a feature in May 2025 that allows users with the Copilot feature to automatically generate call summaries when transferring calls, providing context and details to the recipient without additional setup beyond enabling call transcription.
Direct effects for Operations**
User Experience Impact from Copilot Summary Feature
If the Copilot summary feature is rolled out without proper user training, users may struggle to utilize the new functionality effectively, leading to confusion and decreased productivity during call transfers.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=484123
Technological Impact of Unprepared Rollout
The introduction of the Copilot summary feature without adequate preparation may lead to system performance issues, as users may not be familiar with the new processes, potentially causing delays in call handling and increased load on IT support.
- roles: IT Administrators, End Users
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=484123
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 week ago
