check before: 2025-04-14
Product:
Copilot, Power Apps
Platform:
Online, World tenant
Status:
Change type:
New feature
Links:
Details:
We are announcing the re-enablement of a Copilot security control that will block the access and recording of transcripts generated from conversations between agents created in Copilot Studio and end-users. This feature allows you to prevent makers from accessing session transcripts in Copilot Studio and prevents the recording of conversational transcripts. We rolled back this feature two weeks ago due to a bug, which has since been addressed. This feature will available across all regions by April 14, 2025.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
Created:
2025-04-09
updated:
2025-04-09
Task Type
XXXXXXX ... free basic plan only
Docu to Check
XXXXXXX ... free basic plan only
MS How does it affect me
XXXXXXX ... free basic plan only
MS Preperations
XXXXXXX ... free basic plan only
MS Urgency
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
summary for non-techies**
Microsoft has updated Copilot Studio to reintroduce a security feature that blocks access to and prevents the recording of conversation transcripts, allowing administrators to control transcript access and recording permissions, with the update available globally by April 14, 2025.
Direct effects for Operations**
Access to Session Transcripts
Blocking access to session transcripts may hinder the ability of agents to review past interactions for training and quality assurance, potentially impacting service quality.
- roles: Customer Support Agents, Quality Assurance Analysts
- references: https://aka.ms/10119/1, https://aka.ms/10119/2
User Experience with Copilot
Preventing the recording of conversational transcripts could lead to a lack of personalized follow-up for users, negatively affecting user satisfaction and engagement.
- roles: End Users, Product Managers
- references: https://aka.ms/10119/1, https://aka.ms/10119/2
Configutation Options**
XXXXXXX ... paid membership only
Data Protection**
XXXXXXX ... paid membership only
IT Security**
XXXXXXX ... paid membership only
explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
a free basic plan is required to see more details. Sign up here
A cloudsocut.one plan is required to see all the changed details. If you are already a customer, choose login.
If you are new to cloudscout.one please choose a plan.
Last updated 1 week ago
