check before: 2025-03-01
Product:
Entra, Outlook
Platform:
Android, iOS, Online, World tenant
Status:
Change type:
Feature update, User impact
Links:
Details:
Customers have reported accessibility issues with existing timeouts for multifactor authentications (MFA) and passwordless sign in on iOS/Android with the Microsoft Authenticator app and Microsoft Authenticator Lite for Microsoft Outlook. To help address this concern, we will change the user sign-in experience to help reduce the potential for duplicate request errors and show a user how to refresh their notifications in the Authenticator app and Microsoft Authenticator Lite (Microsoft Outlook).
[When this will happen:]
General Availability (Worldwide): We will begin rolling out late March 2025 and expect to complete by mid-April 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-04-09
updated:
2025-04-09
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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Pictures
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summary for non-techies**
Microsoft is introducing a feature in March 2025 that allows users of the Microsoft Authenticator app and Microsoft Authenticator Lite to refresh notifications by swiping down if they don't receive a sign-in request promptly, enhancing the sign-in experience on iOS and Android devices.
Direct effects for Operations**
User Sign-in Experience
Users may experience confusion and frustration due to the lack of prior notification about the new sign-in message and functionality, leading to potential delays in accessing their accounts.
- roles: End Users, IT Support Staff
- references: https://learn.microsoft.com/entra/identity/authentication/concept-authentication-authenticator-app, https://learn.microsoft.com/entra/identity/authentication/how-to-mfa-authenticator-lite
Multifactor Authentication (MFA) Issues
The change may lead to increased support tickets related to MFA issues as users may not understand how to refresh notifications, resulting in a negative user experience.
- roles: End Users, Help Desk Technicians
- references: https://learn.microsoft.com/entra/identity/authentication/concept-authentication-authenticator-app, https://learn.microsoft.com/entra/identity/authentication/how-to-mfa-authenticator-lite
Configutation Options**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 week ago
