check before: 2025-06-01
Product:
Windows 365
Platform:
Android, iOS, Online, Web, Windows Desktop, World tenant
Status:
Change type:
User impact, Admin impact
Links:
Details:
As mentioned in MC1013451, users accessing the Windows 365 web client will see an in-app notification prompting them to transition to Windows App on web. Windows App has been generally available since September 2024 and can already be enabled via a toggle in the Windows 365 web client.
On May 1, 2025, the Windows 365 web client will be fully replaced and automatically redirect to Windows App on web. By June 1, 2025, the Windows 365 web client will no longer be supported or accessible.
Change Category:
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Scope:
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Release Phase:
Created:
2025-04-08
updated:
2025-04-08
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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linked item details
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summary for non-techies**
Starting in February 2025, users of the Windows 365 web client will be notified to transition to the new Windows App on the web, with the old client becoming inaccessible by June 1, 2025, necessitating updates to internal guides and encouraging early familiarization with the new interface.
Direct effects for Operations**
User Confusion During Transition
Users may experience confusion and frustration if they are not adequately informed about the transition from the web client to the Windows App, leading to potential disruptions in their workflow.
- roles: End Users, Help Desk Staff
- references: https://learn.microsoft.com/windows-app/get-started-connect-devices-desktops-apps?tabs=windows-avd%2Cwindows-w365%2Cwindows-devbox%2Cmacos-rds%2Cmacos-pc&pivots=windows-365, https://techcommunity.microsoft.com/blog/windows-itpro-blog/windows-app-now-available-on-all-major-platforms/4246939
Increased Support Tickets
Without proper preparation and communication, the transition may lead to an increase in support tickets as users encounter issues or have questions about the new app, overwhelming the IT support team.
- roles: Help Desk Staff, IT Administrators
- references: https://learn.microsoft.com/windows-app/overview, https://windows365.microsoft.com/
Loss of Productivity
If users are not prepared for the transition, they may face interruptions in their work, leading to a temporary loss of productivity as they adapt to the new application.
- roles: End Users, Team Leaders
- references: https://aka.ms/windowsapp, https://windows.cloud.microsoft/
Compatibility Issues
Users may face compatibility issues with the new Windows App if their devices or operating systems are not updated, leading to potential access problems.
- roles: End Users, IT Administrators
- references: https://learn.microsoft.com/windows-app/compare-platforms-features?pivots=windows-365, https://techcommunity.microsoft.com/blog/windows-itpro-blog/windows-app-now-available-on-all-major-platforms/4246939
Training and Documentation Gaps
If internal documentation and training materials are not updated in advance, users may struggle to understand how to use the new Windows App effectively, impacting their experience.
- roles: IT Administrators, Training Coordinators
- references: https://learn.microsoft.com/windows-app/get-started-connect-devices-desktops-apps?tabs=windows-avd%2Cwindows-w365%2Cwindows-devbox%2Cmacos-rds%2Cmacos-pc&pivots=windows-365, https://windows365.microsoft.com/
Configutation Options**
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Potentional Risks**
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IT Security**
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explanation for non-techies**
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Last updated 1 week ago
