check before: 2025-04-01
Product:
Copilot, Microsoft 365 Copilot
Platform:
Android, iOS, mobile, Online, Web, World tenant
Status:
Change type:
User impact, Admin impact, Retirement
Links:
Details:
Summary:
Starting April 2025, users will no longer access the Microsoft 365 Copilot app via mobile browsers at m365.cloud.microsoft. Instead, they will be redirected to download the mobile app on iOS and Android. Inform users, update documentation, and share download links. No admin action is required for the redirection.
Details:
Users will no longer be able to access the Microsoft 365 Copilot app on mobile browser by visiting m365.cloud.microsoft. When visiting m365.cloud.microsoft, users will be redirected to download the mobile app on iOS and Android.
[When this will happen:]
We will gradually roll out this change to all customers starting April 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-03-26
updated:
2025-03-26
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
Starting in April 2025, users will need to download the Microsoft 365 Copilot app from the iOS or Android app stores instead of accessing it via a mobile browser.
Direct effects for Operations**
Loss of Access via Mobile Browser
Users will be unable to access Microsoft 365 Copilot through mobile browsers, leading to potential disruption in workflow and productivity.
- roles: End Users, Mobile Users
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/changes-to-microsoft-365-copilot-access/
Increased Dependency on Mobile App
Users will need to download the mobile app, which may lead to issues for those with limited storage or incompatible devices.
- roles: End Users, IT Support
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/changes-to-microsoft-365-copilot-access/
Documentation Updates Required
Existing documentation will need to be updated to reflect the new access method, which may lead to confusion if not done timely.
- roles: Technical Writers, End Users
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/changes-to-microsoft-365-copilot-access/
User Communication Needs
There will be a need for effective communication to inform users about the change, which if neglected, can lead to frustration and decreased user satisfaction.
- roles: Communications Team, End Users
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/changes-to-microsoft-365-copilot-access/
Potential for Increased Support Requests
The change may lead to an increase in support requests from users who are unaware of the new access method, impacting IT support resources.
- roles: IT Support, End Users
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/changes-to-microsoft-365-copilot-access/
Configutation Options**
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Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 3 weeks ago
