check before: 2025-04-15
Product:
Teams
Platform:
Android, iOS, Mac, mobile, Online, Web, Windows Desktop, World tenant
Status:
In development
Change type:
New feature, User impact, Admin impact
Links:
Details:
Summary:
Microsoft Teams is enhancing the default experience for frontline workers by making it easier to connect with their organization and introducing more intuitive app names. Changes include renaming the Connections app to 'Home' and adding the Engage app to default pinned apps. Rollout begins mid-April 2025 and completes by late April 2025.
Details:
Note: If you are not using frontline worker functionality you can ignore this message.
We are enhancing the default experience for frontline workers by making it easier to connect with their organization and introducing more intuitive app names. These updates include adding the Engage experience into the Tailored Frontline App experience.
This message is associated with Microsoft 365 Roadmap ID 481280.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out mid-April 2025 and expect to complete by late April 2025.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-03-20
updated:
2025-03-20
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Pictures
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summary for non-techies**
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Direct effects for Operations**
User Confusion
Renaming the Connections app to 'Home' may lead to confusion among frontline workers who are accustomed to the previous name, potentially disrupting their workflow and communication.
- roles: Frontline Workers, IT Support Staff
- references: https://learn.microsoft.com/microsoft-365/frontline/pin-teams-apps-based-on-license?view=o365-worldwide#scenarios, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481280
Training and Documentation Needs
The introduction of new app names and features will require updates to training materials and documentation, which may not be ready by the rollout date, leading to a knowledge gap for users.
- roles: Training Coordinators, Frontline Workers
- references: https://learn.microsoft.com/microsoftteams/customize-apps, https://learn.microsoft.com/microsoftteams/teams-app-setup-policies
" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/microsoftteams/teams-app-setup-policies
Increased Support Requests
Changes to the default Teams experience may result in an increase in support requests from users who are unfamiliar with the new layout and functionality, straining IT resources.
- roles: IT Support Staff, Frontline Workers
- references: https://learn.microsoft.com/microsoftteams/teams-app-setup-policies, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481280
Configutation Options**
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Opportunities**
Enhanced Communication Tools
With the introduction of the Engage app as a default pinned app, frontline workers will have improved access to communication tools that facilitate collaboration and engagement. This enhancement can lead to quicker decision-making and better information sharing among teams.
- next-steps: Assess the current communication needs of frontline workers and gather feedback on the Engage app's functionality. Plan training sessions to familiarize users with the new app features and encourage utilization.
- roles: Frontline Workers, Team Leaders, HR Managers
- references: https://learn.microsoft.com/microsoft-365/frontline/pin-teams-apps-based-on-license?view=o365-worldwide#scenarios, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481280
Streamlined User Experience
Renaming the Connections app to 'Home' provides a more intuitive understanding of its purpose, potentially reducing confusion and improving the user experience for frontline workers. A clearer interface can enhance productivity as users spend less time navigating the platform.
- next-steps: Communicate the name change to all frontline workers and update any internal documentation or training materials to reflect this change. Monitor user feedback to assess the impact of the new naming on user engagement.
- roles: Frontline Workers, IT Support Staff, Training Coordinators
- references: https://learn.microsoft.com/microsoftteams/customize-apps, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481280
Custom App Setup Policies
Organizations can create custom app setup policies to tailor the Teams experience further for frontline workers. This flexibility allows for the prioritization of apps that are most relevant to specific teams, enhancing their workflow and productivity.
- next-steps: Evaluate the specific needs of different frontline teams and identify apps that should be prioritized. Develop and implement custom app setup policies accordingly, and ensure that frontline workers are trained on how to utilize these tailored setups effectively.
- roles: IT Administrators, Frontline Managers, Productivity Analysts
- references: https://learn.microsoft.com/microsoftteams/teams-app-setup-policies, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481280
Potentional Risks**
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IT Security**
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explanation for non-techies**
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