check before: 2025-03-24
Product:
Windows 365
Platform:
Online, Windows Desktop, World tenant
Status:
Change type:
User impact, Admin impact
Links:
Details:
Summary:
Planned maintenance for Windows 365 will occur from March 24 to March 29, 2025, during non-peak hours in each region. There will be no service downtime, but users may experience brief, automatic reconnections. No action is required from users, but notifying helpdesk and end-users is recommended.
Details:
To improve performance and reliability, we have scheduled planned maintenance for the Windows 365 service. This maintenance will occur during non-peak hours, based on the Client Device's local time zone, to minimize potential impact on your organization. For organizations with users across multiple regions, we recognize that non-peak hours may vary. Maintenance will take place separately in each region, affecting only users connecting from that location during the scheduled time. The times listed below indicate the actual maintenance start times for each region, not adjusted for different time zones.
During this period, there will be no service downtime. Users are expected to experience little to no disruption.
Maintenance Schedule:
Start Date: March 24, 2025
End Date: March 29, 2025
Daily Maintenance Window Start Times:
Africa: 23:00 UTC
Asia Pacific: 16:30 UTC
Australia: 14:00 UTC
Europe: 00:00 UTC
India: 19:30 UTC
North America: 06:00 UTC
South America: 05:00 UTC
Change Category:
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Scope:
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Release Phase:
Created:
2025-03-15
updated:
2025-03-15
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Disruption
Users may experience brief, automatic reconnections during the maintenance window, which could disrupt ongoing tasks.
- roles: End Users, Helpdesk Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/01/announcing-windows-365-2023-updates/
Communication Breakdown
Failure to notify users and helpdesk staff about the maintenance could lead to confusion and increased support requests during the maintenance period.
- roles: Helpdesk Staff, IT Administrators
- references: https://www.techrepublic.com/article/how-to-communicate-it-changes-to-your-users/
Performance Perception
Users may perceive a decline in service performance due to the brief reconnections, potentially leading to dissatisfaction with the service.
- roles: End Users, IT Administrators
- references: https://www.forbes.com/sites/bernardmarr/2021/01/25/the-importance-of-user-experience-in-it-service-delivery/
Configutation Options**
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Opportunities**
User Communication Enhancement
Implement a proactive communication strategy to inform users about the planned maintenance, including the specific times and potential brief disruptions. This can improve user experience by managing expectations and reducing confusion during the maintenance period.
- next-steps: Develop a communication plan that includes email notifications, intranet updates, and a dedicated FAQ section regarding the maintenance. Schedule these communications to be sent out in advance of the maintenance window.
- roles: IT Manager, Helpdesk Staff, Communications Officer
- references: https://www.cio.com/article/243254/how-to-improve-communication-in-it.html, https://www.forbes.com/sites/forbestechcouncil/2022/02/22/how-to-improve-user-communication-in-it-support/?sh=4b6b8c1e6c5e
Monitoring and Reporting Tools
Enhance monitoring tools to track user connections and disruptions during the maintenance window. This can help identify patterns or issues that need to be addressed in future maintenance activities, improving overall service reliability.
- next-steps: Evaluate current monitoring tools and consider integrating advanced analytics platforms that can provide real-time data during the maintenance period. Train IT staff on how to utilize these tools effectively.
- roles: IT Operations Manager, Network Administrator, Data Analyst
- references: https://www.techrepublic.com/article/how-to-use-it-monitoring-tools-to-improve-service-delivery/, https://www.zdnet.com/article/the-best-it-monitoring-tools/
Feedback Collection Post-Maintenance
Establish a feedback mechanism to gather user experiences after the maintenance period. This will help identify areas for improvement and enhance future maintenance processes.
- next-steps: Create a simple survey or feedback form to be distributed to users after the maintenance window closes. Analyze the feedback to make informed adjustments for future maintenance events.
- roles: IT Manager, User Experience Researcher, Helpdesk Staff
- references: https://www.smartsurvey.co.uk/blog/how-to-collect-user-feedback/, https://www.nngroup.com/articles/user-feedback/
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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