check before: 2025-04-15
Product:
Bookings, Teams
Platform:
Mac, Online, US Instances, Web, Windows Desktop, World tenant
Status:
In development
Change type:
New feature, User impact, Admin impact
Links:
Details:
Summary:
Microsoft Bookings will introduce a new Queue functionality for Teams Premium users, providing real-time management of appointments. The rollout will begin mid-April 2025 and complete by late April 2025. No admin action is required, but users need a Teams Premium license to access this feature.
Details:
Microsoft Bookings is an online scheduling tool (included in your Microsoft 365 subscription) that enables businesses to manage their appointments seamlessly. Bookings allows users to create customizable booking pages where customers, clients, or colleagues can easily schedule time with them or their team without the usual back-and-forth communication.
Coming soon: We will launch Queue as a new functionality in Bookings. Queue will be available in Bookings for users with a Microsoft Teams Premium license.
Queue is a powerful feature that provides real-time visibility and control over incoming appointments. Queue provides schedulers and admins with a consolidated view of each day's appointments in chronological order for the booking pages they manage, so they can better manage the load of incoming appointments and reassign delayed appointments to available staff. Staff can also self-serve on busy days by assigning the unassigned appointments to themselves, helping to balance workloads across teams or specific services. Users can send SMS and email reminders from the queue view and keep customers informed, helping to enhance overall transparency and ensure a smooth appointment experience for everyone involved.
This message is associated with Microsoft 365 Roadmap ID 470136.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out mid-April 2025 and expect to complete by late April 2025.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-03-13
updated:
2025-03-13
Task Type
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MS How does it affect me
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MS Urgency
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summary for non-techies**
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Direct effects for Operations**
Access to New Functionality
Users without a Teams Premium license will see a banner indicating that the Queue feature requires a Teams Premium license, potentially leading to confusion and frustration among users who expect to access new features without additional licensing.
- roles: End Users, IT Support
- references: https://learn.microsoft.com/microsoft-365/bookings/bookings-overview?view=o365-worldwide, https://techcommunity.microsoft.com/blog/microsoftteamsblog/teams-premium-enhances-scheduling-in-microsoft-bookings/4292193
User Experience Disruption
The automatic rollout of the Queue feature without prior user training or documentation updates may lead to a lack of understanding of how to effectively use the new functionality, resulting in decreased productivity and user satisfaction.
- roles: End Users, Team Managers
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=470136, https://cxcs.microsoft.net/file/ccp/en-us/ae721b4e-4cb7-4aae-83d9-535529c23898
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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