check before: 2025-03-11
Product:
Microsoft 365 Apps
Platform:
Online, World tenant
Status:
Change type:
Feature update
Links:
Details:
We've released updates to the following update channels for Microsoft 365 Apps:
Current Channel
Monthly Enterprise Channel
Semi-Annual Enterprise Channel (Preview)
Semi-Annual Enterprise Channel
[When this will happen:]
We'll be gradually rolling out these updates of Microsoft 365 Apps to users on those update channels starting March 11th, 2025 (PST).
Change Category:
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Scope:
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Release Phase:
Created:
2025-03-12
updated:
2025-03-12
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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More Info URL
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summary for non-techies**
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Direct effects for Operations**
Compatibility Issues
New updates may introduce compatibility issues with existing applications or workflows, leading to disruptions in user productivity.
- roles: IT Support, End Users
- references: https://www.techrepublic.com/article/why-software-updates-can-cause-compatibility-issues/
User Experience Degradation
Changes in user interface or functionality may confuse users, resulting in decreased efficiency and increased support requests.
- roles: End Users, Training Coordinators
- references: https://www.forbes.com/sites/bernardmarr/2020/01/20/the-impact-of-software-updates-on-user-experience/
Increased Support Load
Unprepared updates can lead to a surge in support tickets as users encounter issues, overwhelming IT support teams.
- roles: IT Support, Help Desk Staff
- references: https://www.zdnet.com/article/how-software-updates-can-increase-it-support-loads/
Configutation Options**
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Opportunities**
Enhanced User Training on New Features
With each update to Microsoft 365 Apps, new features and improvements are introduced. Providing targeted training sessions for users can enhance their understanding and utilization of these features, leading to improved productivity and user satisfaction.
- next-steps: Develop a training program that aligns with the new features in the updates. Schedule training sessions and create user guides or video tutorials for easy access.
- roles: Training Coordinator, IT Support, Department Managers
- references: https://www.microsoft.com/en-us/microsoft-365/training, https://www.linkedin.com/learning/topics/microsoft-365
Streamlined Update Management Process
Implementing a more automated and streamlined update management process can reduce the administrative burden on IT teams. This can involve utilizing tools that automatically deploy updates to ensure all users have the latest version without manual intervention.
- next-steps: Evaluate current update management tools and processes. Research and implement an automated solution for Microsoft 365 Apps updates, such as Microsoft Endpoint Configuration Manager or Intune.
- roles: IT Administrator, System Administrator, Operations Manager
- references: https://docs.microsoft.com/en-us/mem/endpoint-config-manager/, https://www.microsoft.com/en-us/microsoft-365/enterprise-mobility-security
Feedback Loop for User Experience Improvements
Establishing a feedback mechanism for users to report their experiences with the new updates can help IT identify areas for improvement. This can enhance user satisfaction and drive future updates to better meet user needs.
- next-steps: Create a survey or feedback form that users can easily access after updates are deployed. Analyze feedback regularly and present findings to the IT team for action.
- roles: User Experience Manager, IT Support, Product Manager
- references: https://www.smartsurvey.co.uk/blog/how-to-create-an-effective-user-feedback-loop, https://www.qualtrics.com/experience-management/customer/user-feedback/
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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