check before: 2025-03-15
Product:
Copilot, Intune, Microsoft 365 Copilot, Microsoft 365 suite, Microsoft Search
Platform:
Android, mobile, Online, World tenant
Status:
Change type:
Feature update, User impact, Admin impact
Links:
Details:
Summary:
Starting mid-March 2025, Copilot Chat will be automatically pinned in the Microsoft 365 Copilot mobile app for eligible users who newly install the app or are redirected to it. Admins can block this pinning. This update applies only to mobile scenarios, with completion expected by mid-April 2025. No action is required unless admins want to prevent automatic pinning.
Details:
Starting mid-March 2025, Copilot Chat will be automatically pinned in the Microsoft 365 Copilot mobile app for Copilot Chat-eligible users who newly install the app or are redirected to the previously installed app while trying to access Copilot from an external source. Copilot Chat will not be automatically pinned if the admin has blocked pinning for their users or blocked the Copilot Chat in the Microsoft 365 Copilot mobile app entirely.
Note:
There is no change for Microsoft 365 Copilot-licensed users - Copilot Chat is already pinned by default in the Microsoft 365 Copilot mobile app when users are assigned the license.
These updates apply to mobile scenarios only. Any additional updates to pinning Copilot Chat for other surfaces will be communicated via future Message center posts.
[When this will happen:]
General Availability (WW Production): We will begin rolling out mid-March 2025 and expect to complete by mid-April 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-03-05
updated:
2025-03-05
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Disruption
Users may experience confusion or frustration if Copilot Chat is automatically pinned without prior notice, leading to potential disruption in their workflow.
- roles: End Users, Support Staff
- references: https://learn.microsoft.com/copilot/manage#how-to-pin--chat-in-the-microsoft-365--app-microsoft-teams-and-outlook
Increased Support Tickets
The automatic pinning of Copilot Chat may lead to an increase in support tickets from users who are unfamiliar with the new feature or who wish to unpin it.
- roles: Support Staff, IT Administrators
- references: https://learn.microsoft.com/copilot/manage#microsoft-365--chat-eligibility
Admin Control Challenges
Admins may face challenges in managing user settings if they are unaware of the automatic pinning feature, potentially leading to unauthorized access or misuse of Copilot Chat.
- roles: IT Administrators, Compliance Officers
- references: https://learn.microsoft.com/copilot/manage#removing-access-to--chat
Configutation Options**
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Opportunities**
Enhanced User Experience through Streamlined Access
By automatically pinning Copilot Chat for eligible users, the update simplifies the user experience, allowing for quicker access to AI assistance directly from the mobile app. This can lead to increased productivity as users can interact with Copilot without additional steps to find it.
- next-steps: Communicate the benefits of the new feature to users and provide training sessions on how to effectively use Copilot Chat to enhance their workflow.
- roles: Product Managers, User Experience Designers, Mobile App Developers
- references: https://learn.microsoft.com/copilot/manage#how-to-pin--chat-in-the-microsoft-365--app-microsoft-teams-and-outlook
Administrative Control and Customization
Admins have the ability to block the automatic pinning of Copilot Chat, which allows for customization based on organizational needs. This can help maintain a tailored user experience and ensure that only relevant features are presented to users.
- next-steps: Develop guidelines for admins on when and how to block the automatic pinning based on user feedback and organizational requirements.
- roles: IT Administrators, System Administrators, Compliance Officers
- references: https://learn.microsoft.com/copilot/manage#removing-access-to--chat
Increased Adoption of Mobile Solutions
With the automatic pinning of Copilot Chat, there is a potential for increased adoption of mobile solutions among users who may have previously underutilized mobile apps. This can lead to a more mobile-centric workforce and improved collaboration.
- next-steps: Monitor usage statistics post-update to evaluate the adoption rates of the mobile app and Copilot Chat, and gather user feedback to identify areas for further improvement.
- roles: Mobile Strategy Managers, Business Analysts, Change Management Teams
- references: https://learn.microsoft.com/copilot/manage#microsoft-365--chat-eligibility
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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