check before: 2025-04-01
Product:
Copilot, Microsoft 365 Copilot, Outlook
Platform:
Android, iOS, Online, Web, Windows Desktop, World tenant
Status:
In development
Change type:
New feature, User impact, Admin impact
Links:
Details:
Summary:
Microsoft Outlook's "Prioritize my Inbox" by Microsoft 365 Copilot will roll out in April 2025 for new Outlook for Windows and web in English. Users with Microsoft 365 Copilot licenses can opt-in to prioritize emails. The feature is limited to the main inbox and will be available on a first-come, first-served basis. No preparation is needed.
Details:
Prioritize my inbox by Copilot helps you manage and prioritize your communications by analyzing your emails and marking them with a high priority mark; alternatively, users can choose to have Copilot also mark low priority emails with a different mark.
This message is associated with Microsoft 365 Roadmap ID 411302
[When this will happen:]
General Availability (Worldwide): We will begin rolling out April 2025 to new Outlook for Windows and web in English.
Other clients and languages will follow soon.
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2025-03-01
updated:
2025-03-01
Public Preview Start Date
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Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Pictures
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summary for non-techies**
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Direct effects for Operations**
Email Management Disruption
Users may experience confusion and frustration due to the automatic prioritization of emails, leading to potential mismanagement of important communications.
- roles: End Users, IT Support
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=411302
User Experience Variability
The first-come, first-served rollout may lead to inconsistent user experiences, where some users have access to the feature while others do not, causing frustration.
- roles: End Users, Team Leaders
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=411302
Increased Support Requests
The introduction of the new feature without preparation may lead to an increase in support requests as users seek help with the new prioritization system.
- roles: IT Support, Help Desk Staff
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=411302
Training and Adaptation Needs
Users may require additional training to effectively utilize the new prioritization feature, leading to a temporary decrease in productivity.
- roles: End Users, Training Coordinators
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=411302
Potential for Miscommunication
The automatic marking of emails as high or low priority may lead to miscommunication if users rely solely on the system's judgment without personal review.
- roles: End Users, Project Managers
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=411302
Configutation Options**
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Opportunities**
Enhanced Email Management Training
With the introduction of the 'Prioritize my Inbox' feature, there is an opportunity to provide targeted training for users on how to effectively utilize this feature. This can enhance user experience by helping them manage their emails more efficiently, reducing the time spent on email management.
- next-steps: Develop a training program that includes tutorials, webinars, and user guides focused on the new prioritization features in Outlook. Schedule training sessions prior to the rollout in April 2025.
- roles: IT Administrators, Training Coordinators, End Users
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=411302
Feedback Mechanism for Feature Improvement
Establishing a feedback mechanism for users who opt into the 'Prioritize my Inbox' feature can provide valuable insights into its effectiveness and areas for improvement. This will help IT and Microsoft refine the feature based on real user experiences.
- next-steps: Create a feedback form or survey to distribute to users who opt-in to the feature. Analyze the feedback regularly to identify trends and areas for enhancement.
- roles: Product Managers, IT Administrators, End Users
- references: https://aka.ms/olkprioritizehelp
Optimization of Email Policies
The new feature could prompt a review of existing email policies within the organization to align with the prioritization capabilities. This can improve overall communication efficiency and help set expectations for response times based on email priority.
- next-steps: Conduct a review of current email policies and identify areas that can be updated or optimized in light of the new feature. Engage with stakeholders to gather input on necessary changes.
- roles: Compliance Officers, IT Administrators, Management
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=411302
Potentional Risks**
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Data Protection**
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IT Security**
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Hypothetical Work Council Statement**
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DPIA Draft**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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