check before: 2025-03-31
Product:
Copilot, Microsoft 365 admin center, Microsoft 365 Apps, Microsoft 365 Copilot, Microsoft 365 for the web, Outlook
Platform:
Online, Web, Windows Desktop, World tenant
Status:
Rolling out
Change type:
Admin impact, New feature, Updated message, User impact
Links:
Details:
Summary:
Agents in Microsoft 365 Copilot Chat in Outlook are delayed. Targeted Release is now planned for late May 2025, and General Availability for early June 2025. Agents will appear in the right-side panel of Outlook, allowing customization. Admins can manage these agents in the Microsoft 365 admin center.
Details:
Updated April 29, 2025: We are making additional fixes which will delay this release. Our updated plan is to make this feature available to Targeted Release customers in Outlook for the Web and the new Outlook for Windows in May, and to Worldwide in June.
Copilot Agents are coming soon to both the Web and Work tabs of Microsoft 365 Copilot Chat in Outlook for the Web and the new Outlook for Windows.
This change is associated with Microsoft 365 Roadmap ID: 481558
[When this will happen:]
Targeted Release: We will begin rolling out late May 2025 (previously late April) and expect to complete by early June 2025 (previously early May).
General Availability (Worldwide): We will begin rolling out early June 2025 (previously early May) and expect to complete by early July 2025 (previously early June).
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2025-03-01
updated:
2025-04-30
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
Microsoft 365 Copilot Chat in Outlook introduces customizable "agents" that function like specialized apps to enhance email and calendar management, with admins controlling their deployment through the Microsoft 365 admin center, and the feature is expected to be generally available by early June 2025.
Direct effects for Operations**
Delayed Feature Availability
The delay in the rollout of Copilot Agents may lead to frustration among users who were expecting new functionalities to enhance their productivity in Outlook.
- roles: End Users, IT Support
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481558
User Experience Disruption
Users may experience confusion or disruption in their workflow due to the unavailability of expected features, impacting their overall experience with Outlook.
- roles: End Users, Product Managers
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481558
Increased Support Queries
The delay may lead to an increase in support queries from users seeking information about the new features, putting additional strain on IT support teams.
- roles: IT Support, Help Desk Staff
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481558
Admin Management Challenges
Admins may face challenges in managing user expectations and communications regarding the delayed feature, leading to potential dissatisfaction among users.
- roles: IT Admins, Change Managers
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481558
Impact on Training and Documentation
The delay may necessitate updates to training materials and documentation, which can consume additional resources and time for the IT team.
- roles: Training Coordinators, IT Admins
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481558
Configutation Options**
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Opportunities**
Enhanced User Customization
With the introduction of agents in Microsoft 365 Copilot Chat in Outlook, users will have the ability to customize their Copilot experience, leading to a more tailored and efficient workflow. This personalization can significantly improve user satisfaction and productivity.
- next-steps: Communicate the benefits of customization to users and provide training sessions on how to effectively utilize agents in Outlook. Gather user feedback to continuously improve the customization options.
- roles: End Users, IT Support, Product Managers
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481558
Streamlined Admin Management
Admins can manage agents as apps within the Microsoft 365 admin center, which allows for better oversight and control of what tools and functionalities are available to users. This centralization can reduce administrative overhead and improve compliance.
- next-steps: Develop a training program for admins on managing agents effectively and establish best practices for app deployment and user access control.
- roles: IT Administrators, Compliance Officers
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481558
Improved Integration with Existing Tools
The ability to integrate agents into Outlook allows for better collaboration and connectivity with other Microsoft 365 applications, enhancing overall productivity and reducing the need for third-party tools.
- next-steps: Assess current workflows to identify areas where integration can be maximized and provide users with guidelines on how to leverage these integrations effectively.
- roles: Team Leaders, Project Managers, End Users
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481558
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-04-30 | MC Last Updated | 03/28/2025 16:43:18 | 2025-04-29T15:40:04Z |
| 2025-04-30 | MC Messages | Updated March 28, 2025: During validation, we found some issues which will delay this release. Our updated plan is to make this feature available to Targeted Release customers in Outlook for the Web and the new Outlook for Windows in April, and to WW in May.
Copilot Agents are coming soon to both the Web and Work tabs of Microsoft 365 Copilot Chat in Outlook for the Web and the new Outlook for Windows. This change is associated with Microsoft 365 Roadmap ID: 481558 [When this will happen:] Targeted Release: We will begin rolling out late April 2025 (previously late March) and expect to complete by early May 2025 (previously early April) General Availability (Worldwide): We will begin rolling out early May 2025 (previously early April) and expect to complete by early June 2025 (previously early May). | Updated April 29, 2025: We are making additional fixes which will delay this release. Our updated plan is to make this feature available to Targeted Release customers in Outlook for the Web and the new Outlook for Windows in May, and to Worldwide in June.
Copilot Agents are coming soon to both the Web and Work tabs of Microsoft 365 Copilot Chat in Outlook for the Web and the new Outlook for Windows. This change is associated with Microsoft 365 Roadmap ID: 481558 [When this will happen:] Targeted Release: We will begin rolling out late May 2025 (previously late April) and expect to complete by early June 2025 (previously early May). General Availability (Worldwide): We will begin rolling out early June 2025 (previously early May) and expect to complete by early July 2025 (previously early June). |
| 2025-04-30 | MC End Time | 06/30/2025 09:00:00 | 2025-08-18T09:00:00Z |
| 2025-04-30 | MC Summary | Agents in Microsoft 365 Copilot Chat in Outlook will be delayed. Targeted Release is now planned for late April 2025, with general availability in early May 2025. These agents will enhance customization and be managed via the Microsoft 365 admin center. More details can be found [here](https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide). | Agents in Microsoft 365 Copilot Chat in Outlook are delayed. Targeted Release is now planned for late May 2025, and General Availability for early June 2025. Agents will appear in the right-side panel of Outlook, allowing customization. Admins can manage these agents in the Microsoft 365 admin center. |
| 2025-03-29 | MC Messages | Copilot Agents are coming soon to both the Web and Work tabs of Microsoft 365 Copilot Chat in Outlook for the Web and the new Outlook for Windows.
This change is associated with Microsoft 365 Roadmap ID: 481558 [When this will happen:] General Availability (Worldwide): We will begin rolling out late March 2025 and expect to complete by early April 2025. | Updated March 28, 2025: During validation, we found some issues which will delay this release. Our updated plan is to make this feature available to Targeted Release customers in Outlook for the Web and the new Outlook for Windows in April, and to WW in May.
Copilot Agents are coming soon to both the Web and Work tabs of Microsoft 365 Copilot Chat in Outlook for the Web and the new Outlook for Windows. This change is associated with Microsoft 365 Roadmap ID: 481558 [When this will happen:] Targeted Release: We will begin rolling out late April 2025 (previously late March) and expect to complete by early May 2025 (previously early April) General Availability (Worldwide): We will begin rolling out early May 2025 (previously early April) and expect to complete by early June 2025 (previously early May). |
| 2025-03-29 | MC Title | Agents in Microsoft 365 Copilot Chat in Outlook | (Updated) Agents in Microsoft 365 Copilot Chat in Outlook |
| 2025-03-29 | MC Last Updated | 02/28/2025 23:19:07 | 2025-03-28T16:43:18Z |
| 2025-03-29 | MC MessageTagNames | New feature, User impact, Admin impact | Updated message, New feature, User impact, Admin impact |
| 2025-03-29 | MC Summary | Agents for Microsoft 365 Copilot Chat in Outlook will be available on the Web and Work tabs starting late March 2025. Admins can manage these agents in the Microsoft 365 admin center. Users can customize their Copilot experience with these agents, which will appear in the right-side panel of Outlook. | Agents in Microsoft 365 Copilot Chat in Outlook will be delayed. Targeted Release is now planned for late April 2025, with general availability in early May 2025. These agents will enhance customization and be managed via the Microsoft 365 admin center. More details can be found [here](https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide). |
Last updated 3 weeks ago
