check before: 2025-02-28
Product:
Intune, Microsoft 365 Apps, Teams
Platform:
Android, Online, World tenant
Status:
Change type:
Admin impact
Links:
Details:
Summary:
Admins must enable Device Administrator privilege in the Microsoft Intune Portal for Teams Rooms devices to avoid sign-in errors on Android-based Teams devices. This applies to customers updating to Intune Company Portal version 5.0.6152 or above. Organizations not using Teams Room can disregard this message.
Details:
For Teams Room customers who are moving to the Intune Company Portal version 5.0.6152 or above through firmware updates or app-only updates have to ensure that Device Administrator (DA) privilege is enabled in their Microsoft Intune Portal.
This has been called out as a known issue: Known issues with Teams Rooms on Android
Note: If your organization does not utilize Teams Room, you can safely disregard this message.
Change Category:
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Scope:
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Release Phase:
Created:
2025-03-01
updated:
2025-03-01
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Sign-in Errors on Teams Rooms Devices
Without enabling Device Administrator privilege, users will face sign-in errors on Android-based Teams devices, leading to disruptions in their ability to access Teams Rooms functionalities.
- roles: IT Admin, End User
- references: https://learn.microsoft.com/microsoftteams/phones/phones-deploy, https://learn.microsoft.com/microsoftteams/troubleshoot/teams-rooms-and-devices/teams-rooms-known-issues-android
Increased Support Tickets
Failure to prepare for the change may result in an increase in support tickets from users experiencing sign-in issues, straining IT resources and impacting response times.
- roles: IT Support, End User
- references: https://learn.microsoft.com/microsoftteams/phones/phones-deploy, https://learn.microsoft.com/microsoftteams/troubleshoot/teams-rooms-and-devices/teams-rooms-known-issues-android
User Experience Degradation
Users will experience a degraded experience due to inability to sign in, which can lead to frustration and decreased productivity during meetings or collaboration sessions.
- roles: End User, Team Leader
- references: https://learn.microsoft.com/microsoftteams/phones/phones-deploy, https://learn.microsoft.com/microsoftteams/troubleshoot/teams-rooms-and-devices/teams-rooms-known-issues-android
Configutation Options**
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Opportunities**
Streamlined Device Management
Enabling Device Administrator privileges allows for better management and oversight of Teams Rooms devices, reducing the likelihood of sign-in errors and enhancing overall device reliability.
- next-steps: Review current device management practices and update policies to ensure Device Administrator privileges are enabled for all relevant Teams Rooms devices in Intune.
- roles: IT Administrators, Device Managers, Support Teams
- references: https://learn.microsoft.com/microsoftteams/phones/phones-deploy, https://learn.microsoft.com/microsoftteams/troubleshoot/teams-rooms-and-devices/teams-rooms-known-issues-android
Improved User Experience
By ensuring Device Administrator privileges are enabled, users will have a smoother sign-in experience, leading to increased productivity and less downtime due to device issues.
- next-steps: Communicate the changes to end-users and provide training or documentation on how to troubleshoot sign-in issues if they arise in the future.
- roles: End Users, Support Teams, IT Administrators
- references: https://learn.microsoft.com/microsoftteams/phones/phones-deploy, https://learn.microsoft.com/microsoftteams/troubleshoot/teams-rooms-and-devices/teams-rooms-known-issues-android
Reduced Support Ticket Volume
With Device Administrator privileges enabled, the frequency of sign-in related support tickets is likely to decrease, allowing IT support teams to focus on more critical issues.
- next-steps: Analyze current support ticket trends related to Teams Rooms devices and adjust support resources accordingly to handle other pressing IT issues.
- roles: IT Support Teams, IT Managers, Service Desk Managers
- references: https://learn.microsoft.com/microsoftteams/phones/phones-deploy, https://learn.microsoft.com/microsoftteams/troubleshoot/teams-rooms-and-devices/teams-rooms-known-issues-android
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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